Count Room Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Assists in hiring and training, and responsible for motivating staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Counts and verifies all drop boxes, VLT Bill Validator, and Food and Beverage drops.
• Prepares appropriate paperwork and makes necessary computer entries.
• Responsible for collecting VLT drop and bill validator drop.
• Performs VLT weighing and coin wrapping process.
• Transports wrapped and counted coin to vault.
• Prepares booth and main bank buys.
• Test all scales at booth and in the hard count room daily.
• Prepares the monthly drop schedule submitted to the Gaming Control Board and work with relative areas to define drop routes and subsequent changes
• Supervises work schedules and helps ensure adherence to the same for all count room members
• Helps ensure completion of scheduled tasks
• Helps ensures efficient use of currency counting equipment and ensure that daily maintenance requirements are completed
• Reports problems to Manager for recommendations and participate in improvement as appropriate
• Maintains strict confidentiality in all departmental and company matters
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

BRING US YOUR BEST.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Must be proficient in Microsoft applications
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Individual must be able to work in an enclosed/secured area, have good ethics and good attendance record.
• Other duties, as needed.

Supervisory Responsibilities: This job has supervisory responsibilities.

• Helps with staff development and training programs.
• Assists with rewards and recognition program to maximize employee engagement.
• Helps determine recommendation for staffing including interviewing and hiring and scheduling planning, assigning, and directing work to meet business needs.

Education and/or Experience:Previous experience handling large amounts of money; Bachelor’s degree from an accredited four-year college or university is preferred; or equivalent combination of education and experience. 

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$43,888