Roper St. Francis Healthcare

Not-for-profit health system with hospitals

MD Receptionist - Express Care

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeJames Island, SC, USA

About the Job

Requirements

A high school diploma or GED is required.
Strong patient-centered focus and effective verbal and written communication skills are required.
Ability to work as part of a clinical team and establish and maintain effective working relationships with patients, employees, and the public is required.
Ability to organize and manage competing priorities, solve problems, and exercise good judgment is required.
Ability to greet patients and answer telephones pleasantly and helpfully, speak clearly and concisely, and read, understand, and follow oral and written instructions is required.
Ability to sort and file materials correctly using alphabetical or numeric systems and accurately enter data into a medical computer system is required.
Ability to balance charges and payments against end-of-day reports is required.
Ability to work with patients from birth through end of life and to interact with people who may be sick is required.
Ability to perform work involving intermittent standing, walking, and sitting; lifting or moving items up to 50 pounds; intermittent lifting or moving of patients; frequent reaching; and hand and finger dexterity is required.
Corrected hearing and vision within the normal range and ability to read and comprehend are required.
Ability to work in a medical office environment with potential exposure to blood, body fluids, infectious materials, and communicable diseases is required.
Ability to work weekends or holidays, take call, and accommodate a variable schedule or extended hours as department needs require.
Experience in a medical office for at least one year is strongly preferred, not required.

Responsibilities

Greet, instruct, direct, and schedule patients and family members.
Schedule appointments to best meet patients' needs and assist patients in selecting a primary care clinician, emphasizing continuity of care.
Accurately handle prescription requests and medical chart information.
Schedule referrals with other physician offices and ensure insurance referrals are made when required.
Answer telephone calls and direct them to the appropriate party.
Coordinate care with other care team members to provide patient service.
Collect co-payments and deductibles at the time of service.
Accurately post Current Procedural Terminology and International Classification of Diseases, Ninth Revision codes and associated charges and payments in the computer.
Balance charges and payments against the computer printout at the end of the day and prepare the daily deposit.
Use the Practice Management System and Electronic Health Record system.

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Rotating Shifts (United States of America)

Location: 319 Folly Road James Island, SC 29412

Shift: Clinic is open 8:00am-8:00pm Sunday - Saturday. Position will be 3 12 hour shifts from 7:45am-8:00pm.

Job Summary:

Greets, instructs, directs and schedules patients and family members. Work with all patients to schedule appointments that best meet their needs. Assist patients with the selection of a primary care clinician stressing the importance of continuity with a primary care clinician. Receptionist will accurately handle prescription requests, medical chart information, schedule referrals with other physician offices and ensure that insurance referrals are made if required. Answers the telephone and directs calls to the appropriate party. The receptionist must be pleasant at all times, well-groomed and able to multi-task without showing stress to the public. The receptionist should coordinate care with other care team members to provide exceptional patient service. The receptionist is responsible for collecting co-payments and deductibles at the time of service and accurately posting CPT and ICD-9 codes and their associated charges and payments in the computer; balancing same with the computer printout at the end of the day and preparing the daily deposit. Receptionist should be proficient with the Practice Management System and the Electronic Health Record system.

Minimum Qualifications:

Education: High School diploma or GED

Experience: At least one year in a medical office strongly preferred.

Licensure/Certification: N/A

Primary Source Verification (if applicable): N/A

Knowledge/Skills: Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems and ability to key data into medical computer system accurately. Must be able to balance charges and payments to end of day reports.

Other:

Contacts: Physicians, coworkers and patients. Contact involves dealing with sick people and servicing a patient population from birth to end of life.

Work Demands/Environment: Work is performed in reception area. Involves frequent contact with patients. Intermittent standing. Intermittent walking. Intermittent sitting. May require lifting or moving items up to 50 lbs. Intermittent lifting/moving patients. Intermittent use of finger/hand dexterity. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office environment. Ability to read and comprehend. May be required to take call and/or work weekends/holidays based on the needs of the department. Interaction with others is constant and interruptive. Potential for long or extended hours and a variable schedule.

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, and short- and long-term disability
Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

RSF Express Care - James Island - RSF Urgent Cares

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].

About the Company

Roper St. Francis Healthcare

Not-for-profit health system with hospitals

Roper St. Francis Healthcare is a not-for-profit health system in the Charleston Lowcountry with hospitals, facilities, and a physician network that delivers medical care across the region. Patients access care through its hospitals and more than 200 physicians, with services coordinated across inpatient and outpatient settings. The system is distinguished by its not-for-profit status, size as Charleston’s largest private employer, and a record of national accreditations and high patient and physician satisfaction. Its goal is to provide high-quality, accessible health care to the Lowcountry and to improve community health outcomes.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Charleston, SC
Founded: 1829

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