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Mercier Consultancy Group

Norwegian Speaking Consumer Protection Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent spoken and written Norwegian is required.
  • A valid European Union passport is mandatory.
  • Previous experience in the insurance sector or high-level customer advocacy is a significant asset.
  • Strong problem-solving skills and attention to consumer protection detail are required.
  • Professional proficiency in English is required for collaboration with the international team.
  • A proactive attitude toward relocating to Greece is required.

Responsibilities

  • Provide advisory support to insurance policyholders and answer inquiries related to consumer protection regulations.
  • Analyze and resolve complex policy queries while adhering to consumer protection practices.
  • Maintain accurate records of insurance claims and policy changes in the internal management system.
  • Collaborate with international insurance teams to support compliance and service delivery.
  • Navigate insurance legislation to provide clear, actionable information to Norwegian-speaking clients.
  • Manage high-volume communications while maintaining service standards.

About the Company

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