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Mercier Consultancy Group

Dutch-Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid European Union passport is mandatory.
  • A strong desire to build a career in the insurance industry.
  • Previous customer service or insurance experience is advantageous but not required.
  • Ability to work in an on-site international corporate environment.

Responsibilities

  • Provide support to insurance policyholders and address their inquiries professionally.
  • Manage insurance claim documentation and ensure regulatory standards are met within the SquareTrade framework.
  • Explain insurance coverage details clearly to customers.
  • Resolve insurance-related issues efficiently to maintain customer satisfaction.
  • Collaborate with cross-functional teams to improve service delivery and insurance product knowledge.
  • Stay updated on trends and developments in the global insurance market.
  • Process claims accurately and comply with company protocols and regional insurance laws.

About the Company

Company size
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Company stage
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Total funding
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Headquarters
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Founded
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