Field Support Representative

Title:

AusPEX Field Support Representative (FSR)

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We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

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KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

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Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

At KBR Defence & Technology Solutions, we deliver critical capabilities that help the Australian Defence Force maintain its operational edge. As a leader in Mission Planning System development, integration, and support, we combine cutting-edge technology, aviation expertise, engineering excellence, training, and agile software delivery to shape the future of Defence mission planning.

We are seeking an experienced and driven AusPEX Field Support Representative (FSR) to play a key role supporting one of Defence's most important aviation planning and scheduling capabilities. As the Field Support Representative, you'll be the trusted technical advisor and primary support representative for AusPEX users across Defence. You'll work closely with aviation stakeholders, operational units, engineers, and capability managers to ensure the successful operation, adoption, and continuous improvement of the AusPEX system. This role is based in Nowra, HMAS Albatross.

This is a unique opportunity to work directly alongside Defence personnel, providing expert advice, training, and technical support that contributes to mission readiness across the Australian Defence Force. If you enjoy solving complex problems, engaging with stakeholders, delivering training, and making a tangible impact on operational outcomes, this role offers a rewarding and highly visible career opportunity.

Responsibilities:

• Acting as the first point of contact for AusPEX users, providing timely technical support and operational guidance.
• Supporting Defence personnel with system-related queries and troubleshooting activities.
• Managing and coordinating support requests, bug validation, issue resolution, and enhancement recommendations.
• Conducting engaging instructor-led training courses and user workshops.
• Developing and maintaining training materials, technical documentation, release notes, and user guides.
• Building strong relationships with operational units to understand support and training requirements.
• Assisting with business analysis, requirements gathering, testing activities, and system enhancements.
• Supporting system deployments and configuration activities.
• Participating in stakeholder meetings and providing regular reporting on support activities and outcomes.
• Working collaboratively with KBR engineering teams, Defence representatives, and capability stakeholders to continually improve the AusPEX capability.

As the ideal candidate you will bring:

Essential Skills & Experience:

• Previous experience working within or alongside the Australian Defence Force (ADF).
• Strong proficiency in PEX or equivalent Currency Management Software, including at least one specialisation.
• Experience delivering training and conducting assessments.
• Experience developing training programs, courseware, and assessment tools.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
• Ability to obtain and maintain an Australian Government Security Clearance (NV1 minimum).

Highly Regarded

• Aviation experience within aircrew, operations, or maintenance environments.
• Understanding of Agile software development methodologies.
• Technical writing experience and development of user guides or support documentation.
• Experience in business analysis, systems testing, or requirements development.
• Defence industry experience, particularly within the aviation domain.

All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.