A bachelor's degree (BA or BS) from an accredited college or university in a relevant field of study, or equivalent experience of 3–5+ years in mission-critical environments, is required.
At least one year of direct management of non-exempt shift-based employees is required.
Exceptional verbal and written communication skills for interacting with internal employees and leaders, external contractors, and customers are required.
Strong analytical and decision-making skills for evaluating complex problems, identifying solutions, and selecting the best solution are required.
A solid understanding of budgets and financial topics is required.
Ability to prioritize work based on business and customer demands is required.
Ability to work within middle to upper levels of the organization is required.
Ability to explain concepts and ideas to a non-technical audience is required.
Ability to participate in and contribute to customer-requested business reviews and audits is required.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management is required.
Ability to read and understand complex drawings, systems, and other documentation is required.
Experience creating, managing, and maintaining service catalogs and service-level agreements is required.
Knowledge of critical systems monitoring and change control is required.
Experience creating and managing a critical infrastructure preventive maintenance program is required.
Ability to stand, walk, sit, climb, and balance is required.
Ability to stoop, kneel, crouch, and crawl using both arms and legs is required.
Ability to reach with both hands and arms is required.
Ability to grasp, push, and pull objects is required.
Ability to smell, talk, and hear is required.
Ability to use hands and arms to reach, handle, feel, and type is required.
Ability to see at close and distance ranges and correctly distinguish color is required.
Ability to work inside and outside is required.
Responsibilities
Assist the Critical Facilities Manager in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Assist the Critical Facilities Manager in building a team of Critical Facilities Technicians with the skills necessary to operate the data center reliably while minimizing customer risk.
Manage power and cooling capacity and monitor environmental conditions within the data halls.
Work shifts supporting 24x7 data center operations, flexibly covering other shifts and maintenance activities as needed.
Provide on-call support and respond to data center emergencies 24x7, including on-site response outside scheduled shifts.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and communicating issues to management and customers.
Coordinate data center construction and commissioning in a lead capacity and oversee transition from construction to sustainable operations.
Review preventive maintenance inspection results and guide how to address findings.
Determine actionable items to address quality-control review results.
Own the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS).
Ensure staff adhere to company standards for using the CMMS.
Oversee CMMS accuracy and completeness and produce operational reports as needed.
Enforce adherence to customer service-level agreements and change-control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with client relationships and business growth at the assigned site.
Assist and plan with clients on facilities issues and resolutions.
Manage data center access and ensure access-control lists are maintained and regularly reviewed.
Assist the Critical Facilities Manager in managing site safety and environmental compliance.
Assist with resource planning, cost estimation, and budget development.
Assist in managing the facilities budget.
Assist the Critical Facilities Manager in managing facilities support and operations staff.
Assume a leadership role with limited authority in the Critical Facilities Manager's absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage Critical Facilities Technician work schedules and assignments.
Manage special projects as assigned.
Adhere to federal and local safety laws.
Complete other duties consistent with the role as assigned by management.
Desired Qualifications
At least one year of experience in a colocation data center environment is preferred.
Experience establishing a new colocation data center or data hall is preferred.
Technical school emphasis in mission-critical operations, high-performance manufacturing, or relevant military operations (with U.S. Navy experience noted as a plus) is preferred.
A conscientious, service-oriented attitude and personal pride in work are preferred.
Job Description:
The Assistant Critical Facilities Manager (ACFM) is responsible for all aspects of data center and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. They will create an unwavering attitude and commitment to of safety and reliability within the Data Center as they work with the Director in building a team of Critical Facilities Technicians (CFTs) and outside contractors capable of achieving the goal of 100% availability. The ACFM will understand and be able to train staff on colocation data center environments to include planning and layout of power and cabling, customer needs, and remote hands functions.
RESPONSIBILITES
Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
Assist the CFM in building a staff of CFTs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn customers
Manage power and cooling capacity and monitor environmental conditions within the data halls
Work shifts to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
Provide on-call support and respond to all data center emergencies 24x7, including on site response outside of scheduled shifts
Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
Review results from preventive maintenance inspections and provide guidance on how to address issues found
Determine actionable items to address Quality Control review results
Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
Ensure that EverOn standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
Oversee accuracy and completeness of the CMMS, produce operational reports as needed
Enforce strict adherence to customer SLAs and change control activities
Assist as requested with the development and enforcement of Data Center standards and policies
Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
Assist with managing client relationship and growing the business at assigned site
Assist and plan with clients on facilities issues and resolutions
Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
Assist the CFM in managing site safety and environmental compliance
Assist the CFM in performing resource planning, cost estimation, and budget development
Assist in managing the facilities budget
Assist CFM with managing facilities support and operations staff
In the absence of the CFM, assume a leadership role with limited authority
Assist with site-tours for current and future customers as-required
Assist with coordination with all other groups (development, marketing, etc.) as needed
Manage CFT work-schedules and assignments
Manage special projects as assigned
Adhere to all federal and local safety laws
Complete other such duties consistent with your role as you may be assigned by EverOn management
Qualifications:
Education and Equivalent Experience
Bachelors Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent being 3-5 + years experience in mission critical environments, required
Minimum 1-year direct management of non-exempt shift based employees, required
Minimum 1-year experience in a colocation data center environment, preferred
Experience establishing a new colocation data center or data hall, preferred
Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred
Additional Information:
COMPENSATION
Annual Bonus potential
Benefits: medical, dental, vision, 401k w/ match
PTO and paid holidays
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
Solid understanding of budgets and financial topics, required
Able to prioritize work based on business and customer demands, required
Able to work within middle to upper levels of the organization, required
Able to articulate concepts and ideas to a non-technical audience, required
Participate in and contribute to customer-requested business reviews and audits, required
Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
Able to read and understand complex drawings, systems and other documentation, required
Experience creating, managing, and maintaining service catalogs and SLAs, required
Knowledge of critical systems monitoring and change control, required
Experience creating and managing a critical infrastructure preventive maintenance program, required
Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, walk, sit, climb, and balance
Ability to stoop, kneel, crouch and crawl using both arms and legs
Ability to reach with both hands and arms
Ability to grasp, push, and pull objects
Ability to smell, talk and hear
Ability to use hands and arms to reach, handle, feel, and type
Ability to see at close and distance ranges and the ability to see and correctly distinguish color
Ability to work inside and outside
All your information will be kept confidential according to EEO guidelines.
EverOn Data Center Service is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.