speakit

Digital dictation and speech recognition solutions

Croatian Travel Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece

About the Job

Requirements

Near-native or native-level Croatian and strong English language skills.
Experience in customer support or the service industry is a plus.
A confident and engaging phone manner and the ability to handle inbound and outbound calls.
Strong organizational skills.
Goal-driven, self-motivated, and proactive in achieving personal and team objectives.
Eligible to work and live in Greece through EU citizenship/passport or a valid Greek work permit.

Responsibilities

Answer incoming communications from customers.
Conduct research to provide answers and resolve customer issues.
Serve as the first point of contact for accommodation partners, resolving basic questions and queries about room, rate, and availability modifications and extranet tooling.
Provide accurate, valid, and complete information using appropriate tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience.

Desired Qualifications

Experience in customer support or the service industry.

Croatian Travel Agent - Athens

speakit · Athens, Greece · Full-time · Posted 2025-01-22

Workplace: on_site

Department: Croatian

Description

Are you a fluent Croatian speaker?

Become a key player in delivering outstanding support to our world-class accommodation partners in Greece!

Responsibilities:

Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
Ensure a high level of partner service and a positive partner experience

Requirements

Near-native or native level of Croatian language with strong English language skills.
Experience in customer support or service industry would be a plus.
Confident and engaging phone manner, with the ability to handle inbound and outbound calls.
Strong organizational skills.
Goal-driven, self-motivated, and proactive in achieving personal and team objectives.
This role can be on-site or remote, depending on discussion.
Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)

Benefits

Competitive entry-level salary
14 salaries per year
€50/month in meal vouchers + Monthly performance bonuses
8 month contract
Relocation support (flight ticket to Athens, 2 weeks of accommodation)
Private medical insurance
25 days annual leave per year

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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