Full-Time

Senior Site Reliability Engineer

Cloud Operations

Posted on 5/7/2024

Icertis

Icertis

1,001-5,000 employees

AI-powered contract management platform

AI & Machine Learning

Senior

Remote in USA

Required Skills
PowerShell
Datadog
Kubernetes
Microsoft Azure
Python
Communications
SQL
Terraform
Redis
Ansible
Customer Service
Development Operations (DevOps)
Splunk
Linux/Unix
Data Analysis
Requirements
  • Minimum 7+ years of working with mission critical, distributed, multi-tier, 24x7 Cloud Operations/SRE teams
  • Minimum 4+ years configuring/supporting/troubleshooting Windows Server
  • Minimum 4+ years configuring/supporting/troubleshooting IIS and .Net platforms
  • Minimum 4+ years configuring/supporting/troubleshooting Azure Kubernetes and containers
  • Understand and ability to admin Unix/Linux systems
  • Readiness to work in 24x7 rotational shift model
  • Hands on script creation in PowerShell, Linux shell, Python or C# start/stop/restart services
  • Experience using and configuring full spectrum Monitoring, Logging and event tool like Splunk, Sumo Logic, AppDynamics, Dynatrace, Datadog, Elastic Search (Kibana), App Insights
  • Knowledge and experience with load balancing systems F5s, App Gateways, Azure Front Door
  • Proactive and self-motivated, committed to achieving deadlines, meeting SLAs/SLOs, and producing results
  • Excellent customer service, people skills and relationship building skills
  • Excellent analytical, written, and oral communication skills
  • Azure Certifications: AZ-900 Microsoft Azure Fundamentals Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory
  • Experience and working knowledge with a range of Azure IaaS and PaaS services
  • Experience of configuring/supporting Kubernetes (AKS Preferred), Redis Cache
  • Comfortable using TFS (Team Foundation Server) and Azure DevOps (ADO) workflows
  • Comfortable with Visual Studio and SQL Server Data Tools
  • Comfortable with basic DevOps concepts like CI/CD and Infra-automation
  • Hands-on experience with Ansible and Terraform
  • Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedure
  • Preferred familiarity (2+ years) with some or all the following Azure PaaS security resources: Threat protection, WAF (Web Application Firewall), Tenable Nessus, Microsoft Defender for Cloud, Static code scanning tools: Veracode, Open-Source scanning tools: Blackduck, SIEM (Sentinel), and Cloud Security Analytics, Security Operation Center
Responsibilities
  • Support and scale environments in the Azure Government Cloud
  • Take part in deployments, upgrades, incident, problem & capacity management functions
  • Ensure all services are running reliably & securely on production & non-production environments
  • Use automation within Azure DevOps (ADO), CI/CD pipelines, and custom tooling
  • Interact with customer support and professional services to troubleshoot issues and provide workarounds
  • Create and manage processes for the secure operation of customer cloud environments
  • Identify, escalate, and communicate incidents and problems in a timely manner
  • Contribute to and maintain a knowledge base centered on known incidents/defects
  • Collaborate with various teams to ensure critical projects run smoothly
  • Be on-call to respond to emergency situations and scheduled maintenance

The main product is the Icertis Contract Intelligence (ICI) platform, which leverages AI to transform contracts into structured, connected data, enabling automation, risk reduction, and enhanced contract value. The platform is powered by AI and is trusted by leading global brands to manage over 10 million contracts in multiple languages and countries.

Company Stage

Series F

Total Funding

$676.5M

Headquarters

Bellevue, Washington

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

12%