Customer Success Manager - Deal Specialist

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions.  Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organisations.

Intralinks’ global Customer Success team is at the forefront of delivering exceptional customer outcomes and long-term value. Partnering closely with clients, the team leads SaaS implementations, onboarding, training, and ongoing support, while proactively identifying opportunities and addressing challenges to drive adoption, optimise platform utilisation, and maximise customer success. Through trusted partnerships and expert guidance, the team helps customers achieve their business objectives and realise the full value of the Intralinks platform.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans; Centralised location – 2 minutes’ walk from Raffles Place MRT
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Paid further education opportunities for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Customer Success Manager (Deal Specialist) serves as the primary point of contact for customers throughout new and ongoing deal implementations, ensuring a seamless experience across every stage of the transaction lifecycle. As a subject matter expert, the role provides expert guidance, drives platform adoption, and helps customers maximise the value of their investment in Intralinks solutions.

Working in close partnership with the Intralinks Sales team and collaborating across a range of internal functions, the Customer Success Manager plays a key role in delivering successful customer outcomes. Supported by senior Customer Success professionals, the role leverages established best practices, processes, and procedures to manage client engagements, resolve routine issues, and ensure the effective execution of customer transactions.

• Own the end-to-end customer experience from onboarding through implementation, acting as the primary point of contact and trusted advisor while recommending platform features and solutions that align with customer objectives.
• Lead the onboarding of new users and deal teams, delivering platform guidance, training, and best-practice recommendations to ensure successful transaction readiness.
• Manage day-to-day deal activity and customer requests, providing timely resolutions and coordinating with internal teams to address more complex requirements.
• Collaborate closely with Support, Technical Support, Engineering, and Product teams to resolve issues, fulfil customer needs, and contribute insights that enhance the overall customer experience and platform offering.
• Participate in occasional travel for customer meetings, on-site engagements, and company events.

What You Will Bring:

• Demonstrated ability to work independently and effectively in a fast-paced, customer-focused environment.
• Strong technical aptitude combined with excellent analytical and problem-solving skills.
• Proven ability to quickly learn complex software platforms and confidently explain features, functionality, and best practices to users.
• Exceptional written and verbal communication skills, with the ability to exercise sound judgment, prioritise requests, and determine when escalation or further investigation is required.
• Exposure to M&A transactions, deal execution, virtual data rooms, or transaction-management technology is advantageous but not essential.
• Fluency in English is required; proficiency in additional languages will be highly regarded.
• Bachelor’s degree in business, Finance, Technology, or a related discipline preferred.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.