Manager / Assistant Manager - Digital Strategy and Transformation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Summary

We are looking for an experienced and self-driven Manager / Assistant Manager, Digital Strategy & Transformation to partner with business stakeholders in identifying, shaping, and delivering high-impact GenAI and digital transformation initiatives.

The role requires someone who can operate independently, engage and influence business stakeholders, take ownership from opportunity identification through implementation and adoption, and provide leadership and coaching to other team members.

The successful candidate should be comfortable working across business and functional boundaries, navigating ambiguity, challenging existing ways of working, and translating complex business problems into practical and scalable solutions that deliver measurable outcomes.

The Job

• Act as a trusted transformation partner to business stakeholders, proactively engaging different functions to understand strategic priorities, operational pain points, and opportunities where GenAI, automation, and digital solutions can create meaningful business value.
• Independently drive initiatives end-to-end, from opportunity identification, problem definition and solution shaping through business case development, planning, execution, implementation, adoption, and benefits realisation.
• Translate complex or ambiguous business problems into well-defined use cases, requirements, target-state workflows, solution options, and actionable delivery plans, potentially combining GenAI, low-code automation, data capabilities, and enterprise platforms.
• Take accountability for delivery across multiple concurrent initiatives, including scope, priorities, milestones, dependencies, resources, budgets, risks, governance requirements, and stakeholder expectations.
• Lead feasibility and option assessments covering business value, technical complexity, data readiness, risk and compliance considerations, scalability, sustainability, and implementation effort, providing clear recommendations and trade-off analysis to support management decisions.
• Serve as a primary bridge across business, Digital Strategy & Transformation, IT, Data & AI, Risk/Compliance, and external partners, ensuring alignment across stakeholders and proactively resolving delivery, dependency, and risk issues.
• Challenge existing processes and ways of working constructively, helping business stakeholders move from problem identification towards practical transformation opportunities and measurable outcomes.
• Lead and develop a small team, providing day-to-day direction, prioritising workloads, reviewing the quality of deliverables, removing blockers, and ensuring accountability for outcomes.
• Coach and mentor team members through regular guidance, feedback, knowledge sharing, and appropriate delegation, enabling individuals to develop stronger business partnering, problem-solving, transformation, and delivery capabilities.
• Create an environment where team members can progressively operate with greater independence while maintaining appropriate oversight, quality, and accountability.
• Contribute to the wider Digital Strategy & Transformation agenda, including development of reusable methodologies, use-case pipelines, governance practices, transformation playbooks, and knowledge sharing across the organisation.

The Person

Experience

• 8+ years of relevant experience in digital transformation, management consulting, business transformation, technology-enabled change, business analysis, programme/project management, or related disciplines, with demonstrated accountability for complex initiatives.
• Proven track record of independently leading initiatives from business problem or opportunity through implementation and adoption, rather than contributing only to individual phases of delivery.
• Demonstrated experience partnering directly with senior business stakeholders, with the confidence and maturity to facilitate discussions, challenge assumptions constructively, manage conflicting priorities, and drive decisions.
• Experience managing or leading a small team or project team, including task allocation, coaching, performance guidance, quality review, workload prioritisation, and development of junior team members.
• Experience operating across multiple functions and managing dependencies involving business, technology, data, risk/compliance, and external partners.
• Experience in insurance, financial services, or another regulated industry is preferred, particularly where transformation initiatives require consideration of governance, risk, data privacy, and regulatory controls.

Skills & Capabilities

• Strong business acumen and structured problem-solving capability, with the ability to move from an ambiguous business problem to a clear problem statement, options, recommendation, business case, and execution plan.
• Strong stakeholder management and influencing skills, including the maturity to work independently with business leaders and drive discussions towards decisions and actions.
• Strong end-to-end delivery capability, including planning, prioritisation, dependency management, resource coordination, budget management, risk management, governance, and benefits tracking.
• Ability to balance business value, customer/user experience, feasibility, risk, scalability, and speed of execution when making recommendations.
• Working knowledge of GenAI and enterprise AI applications, with an understanding of how capabilities such as Microsoft 365 Copilot, Copilot Studio, Power Automate, and other automation approaches can be applied to business problems.
• Good understanding of technology delivery considerations such as data readiness, enterprise integration, security, architecture dependencies, vendor management, and operationalisation. The role does not require the candidate to be a hands-on developer or solution architect.
• Strong communication and presentation skills, with the ability to communicate complex topics clearly to both business and specialist audiences.
• Demonstrated people leadership and coaching capability, with the ability to set direction while also empowering team members to take greater ownership.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.