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Full-Time

Senior Manager

Candidpro Support

Posted on 6/27/2024

Candid

Candid

201-500 employees

Personalized clear aligner system with virtual check-ins

Consumer Software
Hardware

Compensation Overview

$90k - $110kAnnually

+ Stock Options

Senior, Expert

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Word/Pages/Docs
Zendesk
Salesforce
Marketing
Requirements
  • Strong leadership and coaching skills
  • 5+ years of Strong leadership and coaching experience within a Customer Success and/or Support organization
  • Healthcare, dental or medical device experience is a plus
  • Exceptional communication and interpersonal skills
  • Change management expertise
  • Strategic thinking and the ability to create and nurture strategic partnerships
  • Proficiency in systems and process management
  • Adaptability and the ability to work in a dynamic environment
  • Strong problem-solving and decision-making abilities
  • Experience with Google docs, Salesforce and Zendesk a plus
Responsibilities
  • Monitor team performance and take necessary actions to achieve support targets and KPIs
  • Coach and mentor team members to enhance their individual performance and professional growth
  • Act as the primary point of contact and liaison between Support and other internal cross-functional teams facilitating communication, collaboration, and best practices sharing
  • Collaborate with relevant stakeholders in sales, marketing, product and manufacturing to ensure seamless coordination, knowledge exchange, and the successful achievement of departmental and organizational objectives
  • Continuously identify opportunities for process improvements and streamline workflows
  • Implement changes and optimize processes for enhanced efficiency and support excellence
  • Create a culture of change-readiness, innovation, and continuous improvement
  • Navigate and effectively utilize multiple systems, tools, and technologies relevant to Support functions
  • Ensure that team members are proficient in using various software and technologies
  • Stay updated on industry best practices and emerging tools to enhance support capabilities

CandidPro™ is a personalized clear aligner system offered through a network of dental professionals, featuring CandidMonitoring™ for virtual check-ins and premium whitening foam. The system prioritizes clinical support, connected treatment technology, and high-touch service for dental practices.

Company Stage

Series D

Total Funding

$339.7M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

7%

2 year growth

1%