Senior Advanced Field Support Specialist

Basic Qualifications

Bachelor's degree in a related specialized area or equivalent combination of education and relevant work experience is required plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.

CLEARANCE REQUIREMENTS:Department of Defense Top Secret/SCI security clearance is requiredat time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

Sign-on bonus and relocation available.

Provide frontline technical support for mission-critical system, communications, and antenna equipment across the program. In this role, you will troubleshoot and repair complex hardware, perform preventive and corrective maintenance, and use your knowledge of RF, SATCOM, and processing systems to restore and sustain operational capability. Using available system-configuration documentation, installation guides, and operating procedures, you will plan and execute maintenance in accordance with manufacturer guidance, customer priorities, and operational schedules; provide remote support when effective; and coordinate on-site response for emergency repairs and other field needs. You will capture lessons learned and update system documentation and support procedures to improve future technical-support activities. The ideal candidate is a resourceful, hands-on problem solver who works effectively with customers and cross-functional technical teams.

REPRESENTATIVE DUTIES AND TASKS:Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.Plans, directs and monitors activities performed on one or more field service projectsProvides technical leadership for field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sitesProvides technical leadership for diagnoses and repair of mechanical, hardware, software and systems failures using established procedures. Serves as the subject matter expert working with the tactical customer to accomplish initial complex installation, configuration and reconfiguration of all equipment as the communications environment evolvesDevelop and/or review test plans and procedures in accordance with contract requirements for the verification of deliverable system Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirementsIdentifies, assesses and develops plans to attain new and ongoing business opportunitiesDevelops and presents cost and technical proposals to management and customer personnelReviews and controls usage of project fundsRepresents the company at program and customer reviewsInterviews job applicants, makes hiring decisions, and recommends salaries commensurate with qualificationsPrepares cost, technical and resources utilization budgets and reports for management reviewDevelops and conducts training plans for the work force in order to remain competitive Participates in strategy and planning meetings at the division levelLeads process improvement activitiesActively participates in the business development processInternal: Other Functional Technical Teams, Technical Staff, Executive ManagementExternal: Customers, Military Personnel, Government Dignitaries, External Consultants/ExpertsManages functional area through department managersRecognized internally and externally as an expert in their fieldMay be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones Travel may be required to world-wide non-field locationsSecurity Clearance may be requiredAdvanced Security Clearance, up to TS-SCI with Poly, may be required KNOWLEDGE SKILLS AND ABILITIES:Applies extensive technical expertise and has full knowledge of other related disciplines. Develops technical solutions to complex problems which require the regular use of ingenuity and creativity. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective for desired results. Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives. Represents organization as prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.Intermediate knowledge of test and diagnostic equipmentExcellent knowledge of basic tool safetyStrong knowledge of system configuration and tactical employmentStrong understanding of technologies associated with supported systems Demonstrated ability to act as a system technical advisor to all levels of customer leadershipExcellent verbal and written communication skillsHighly skilled in communicating issues, impacts, and corrective actions, both written and oralHighly proficient in of MS Office SuiteStrong leadership skillsAbility to gain customer intimacy and determine the customer's value propositionKnowledge of DoD Unit Set Fielding requirements Ability to Lead, Mentor and motivate experience technical staffAbility to bridge communication across multifunctional teamsEffectively communicate with managers and teammatesSkilled at executing complex projectsIdentifies opportunities to apply AI for continuous improvement and innovationWorkplace Options:

This role will require travel of up to 30% based business needsThis position is fully on-site

While on-site, you will be a part of the Annapolis Junction team

Salary Note

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range

USD $125,042.00 - USD $135,299.00 /Yr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans