Customer Success Manager
Raydar
Customer Success Manager
Raydar
AI-powered recruiting agency for tech roles
Raydar · San Francisco, United States · Full-time · Posted 2026-10-26
Salary: USD 148,000–192,000
Workplace: on_site
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as a go-to advisor for senior leaders across a portfolio of named accounts, driving account health, adoption and renewals. Lead executive reviews, partner with sales on expansion, and carry customer feedback and product value messages between clients and internal teams.
What you'll do
- Serve as a go-to advisor for senior leaders across an assigned portfolio of accounts.
- Monitor account health and adoption, flag risks early and lead recovery efforts before issues escalate.
- Lead periodic executive business reviews with senior contacts, presenting data-driven insights and clear recommendations.
- Work with sales to identify and develop expansion opportunities and share timely signals.
- Turn usage and performance metrics into clear business stories that support customer decisions.
- Speak credibly about how the product works and the value it creates in customer conversations.
- Relay customer feedback and adoption challenges to product and engineering teams, supported by data.
- Keep account records, risk flags and renewal forecasts accurate in the CRM.
What we're looking for
- Track record of managing durable, senior-level client partnerships with large accounts in business software.
- Bachelor's degree.
- Skill in grasping complicated software and articulating the business gains it brings.
- Practical, working experience with AI productivity tools.
- Willingness to travel one to two days a month to customer sites across the United States.
- At least one year at a fast-growing startup, where you built or improved processes rather than following an established playbook.
Bonus points
- Experience in contact center software, conversational AI, or fintech.
Compensation and benefits
- Base salary: $148K to $192K per year
- Equity
Location and work model
- San Francisco, California, United States
- On-site, 5 days per week in office
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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