Davies North America

Global insurance professional services and tech

Fast Track Specialist File Handler

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listed

About the Job

Requirements

At least 18 months of experience handling litigated claims, including Part 7 claims.
Practical experience handling Fast Track road traffic accident litigated files, including managing an independent caseload and producing reports.
Understanding of indemnity issues and/or the Motor Insurers' Bureau is beneficial.
Ability to report to, liaise with, and meet clients professionally.
Experience drafting legal documents, including defences, applications, witness statements, Part 35 questions, and Part 18 questions.
Ability to prepare instructions to counsel and experts, and attend and advise in conference.
Ability to conduct research and keep up to date with legal and industry practices.
Accuracy and attention to detail.
Ability to meet deadlines and manage time efficiently in a fast-paced environment.
Ability to build professional relationships internally and externally, using tact and sensitivity where required.
Ability to identify key facts and issues, make early investigations and decisions, follow work processes and strategy, and manage expectations assertively and confidently.
Strong written and verbal communication skills.
Experience managing fixed fees while delivering quality.
Telephone negotiation skills.
IT skills, including Microsoft Word, Outlook, and a case management system; willingness to work paperlessly.
Knowledge of Part 7 litigation, the Civil Procedure Rules, and court procedures.

Responsibilities

Handle litigated delegated and non-delegated motor instructions for insurer clients and the Motor Insurers' Bureau, including cases involving indemnity issues.
Assess technical issues, including whether the Motor Insurers' Bureau is the correct party, the relevant status of insurers, and actions required when a policyholder claimant faces a counterclaim.
Advise on case strategy and appropriate evidence, case law, dispute resolution, and resolution of claims.
Review files and follow client guidelines.
Formulate initial and ongoing case strategy efficiently, taking the appropriate fee structure into account.
Meet service-level requirements and critical dates.
Draft strategy reports and agree the most suitable approach with clients.
Draft legal documents and comply with court orders and deadlines.
Monitor claim spend, including fixed-fee and hourly-rate matters.
Negotiate with third-party solicitors.
Liaise with insured parties, insurers, brokers, and clients as required.
Ensure case-management-system action lists are completed.
Undertake court hearings.
Delegate appropriate tasks to paralegals.
Record time and management information accurately.
Process bills in accordance with client guidelines.
Maintain files in accordance with ISO 9001 guidelines and comply with Solicitors Regulation Authority standards and regulations.

Desired Qualifications

Understanding of indemnity issues and/or the Motor Insurers' Bureau.

Are you ready to take your litigation skills to the next level? Join our team as a Fast Track Specialist File Handler and make an impact in a challenging, rewarding role.

As a Specialist Handler you will handle litigated delegated and non-delegated motor instructions on behalf of key insurer clients as well as the MIB.

The successful candidate will work in a small team dedicated to dealing with cases involving indemnity issues, on behalf of the MIB and other UK's largest insurers and will report directly to the Team Leader in respect of day-to-day tasks. The team handle cases valued from £0-£150,000 in value.

It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge as well as their understanding of the litigation process and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary.

The successful candidate should therefore be able to recognise cases with a technical bias, e.g. whether the MIB is the correct party to pursue (having an understanding of the Uninsured Drivers and Untraced Drivers Agreement) or whether an Insurer is a contractual Insurer, RTA Insurer, or Article 75 Insurer, and what actions are required if the policyholder is a Claimant and there is a counterclaim be pursued. The successful candidate should have a good understanding of Part 7 litigation process and dispute resolution. There will also be claims involving multiple parties, as well as progression opportunities to handle more high valued multi-track value claims.

Reviewing files, noting and abiding by Client Guidelines
Knowledge of Part 7 litigation, the CPR Rules and Court procedures
Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure.
Comply with SLA requirement and critical dates.
Draft reports confirming Strategy and agreeing the most suitable approach with the client.
Draft legal documents and comply with Court orders/deadlines
Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate.
Undertaking negotiations with Third Party Solicitors
Liaising with Insured and Insurers and Brokers where necessary
Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
Undertaking Court Hearings
Ensuring relevant tasks are delegated to the paralegals
Accurately recording time and management information
Accurately processing bills in accordance with Client Guidelines
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations

Minimum of 18 months experience of handling litigated claims, including Part 7 claims.
Sound and practical experience of handling Fast Track RTA litigated files is essential, with evidence of managing own case load and reporting skills
Have an understanding of indemnity and/or the MIB would be beneficial.
Reporting to, liaising with and meeting clients with a high level of professionalism.
Drafting of legal documents, including defences, applications, witness statements, Part 35 Questions, Part 18 Questions
Preparing instructions to counsel and experts and attending and advising in conference.
Conducting research and keeping up to date with legal and industry practices.
A high level of accuracy and attention to detail.
The ability to meet deadlines and work efficiently by managing time in a fast-paced environment.
A Professional manner with the ability to build relationship internally and externally.
Recognise when sensitivity and tact are required
Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion
Follow work processes and keep to Strategy
Ability to make decisions
Assertive and confident to managing expectations.
Strong written and verbal communication skills.
Experience of managing fixed fees whilst delivering quality
Good telephone negotiation skills
Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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