Alphatec Spine

Develops and markets spinal surgery solutions

Order Processing Coordinator

Data EntryPosted on Nov 12

Full-timeCarlsbad, CA, USA$24 - $26 /hrIn-person

About the Job

Requirements

High school degree or equivalent.
A minimum of 1–2 years of experience in data entry or order processing, preferably in the medical device and/or spine industry.
Error-free and efficient 10-key data entry skills.
Experience with data entry; medical device purchase order or sales order experience is a plus.
A professional demeanor.
Attention to detail and thoroughness with procedure compliance.
Proficiency in Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills.
Ability to multitask and work in a fast-paced, deadline-driven environment.
Good organizational and time-management skills.
Availability to work overtime when necessary.
For U.S.-based roles requiring access to hospital facilities, eligibility to obtain and maintain credentials at all required hospitals, including applicable physical and vaccination requirements.

Responsibilities

Process pre- and post-surgery orders, credit memos, and rebills associated with customer orders.
Collect customer information needed to generate invoices.
Support compliance with applicable domestic and international medical-device regulations, including Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.
Process the average number of post-surgery orders per day to current department standards with 100% accuracy.
Process the average number of direct hospital orders per day to current department standards with 100% accuracy.
Process the average number of CBM orders per day to current department standards with 100% accuracy.
Process the average number of loose inventory orders per day to current department standards with 100% accuracy.
Process credit memos and rebills each day to current department standards.
Communicate with sales to obtain information needed to complete sales orders and generate invoices.
Provide timely and accurate information in response to customer requests.
Generate reports from the ERP system and distribute them as appropriate weekly, monthly, and quarterly.
Attend product training sessions and maintain ongoing product knowledge.
Attend the ACE Spine Course and pass the exam with a score of 90% or higher.
Communicate with internal departments and external customers as appropriate.
Maintain regular and consistent attendance, including adherence to the shift schedule.
Perform other duties as assigned.

Desired Qualifications

Medical device and/or spine industry experience.

Order Processing Coordinator

Alphatec Spine · Carlsbad, United States · — · Posted 2026-11-12

Workplace: on_site

Department: Customer Solutions

Description

The Order Processing Coordinator is responsible for processing pre and post surgery orders, credit memos and re-bills associated with customer orders. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.

Essential Duties and Responsibilities

Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.
Processes the average number of direct hospital orders per day that meets the current department standards with 100% accuracy.
Processes the average number of CBM orders per day that meets the current department standards with 100% accuracy.
Processes the average number of loose inventory orders per day that meets the current department standards with 100% accuracy.
Processes the average number of credit memos and re-bills each day that meets the current department standard.
Communicates with sales to obtain information required to complete a sales order and generate an invoice.
Provides timely and accurate information to all customer requests.
Generates reports from ERP system and distributes as appropriate on a weekly, monthly, and quarterly basis.
Attends product training sessions and maintains ongoing product knowledge.
Attends ACE Spine Course and passes exam with a score of 90% or higher.
Communicates with internal departments and external customers as appropriate.
Maintains regular and consistent attendance, including adherence to shift schedule
Performs other duties as assigned.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Error free and efficient 10-key data entry skills
Experience with data entry; medical device purchase order / sales order experience a plus
Professional demeanor
Detail oriented and thorough with procedure compliance
Proficient in MS word, Excel, and Outlook
Strong verbal and written communication skills
Able to multi-task and work in a fast-paced, deadline driven environment
Good organizational and time management skills
Available to work over-time when necessary

Education and Experience

High School degree or equivalent
A minimum of 1-2 years experience in data entry or order processing, preferably in the medical device and/or spine industry

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $24.00 to $26.00 Full-Time Hourly Range

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About the Company

Alphatec Spine

Develops and markets spinal surgery solutions

Alphatec Spine develops and markets implants, instruments, and technologies for spine surgery, including systems for spinal fusion. Its products work by providing implants (cages, screws, plates) and surgical tools, with some offerings integrating imaging or navigation to guide procedures and support healing. It differentiates itself through a broad product portfolio and technology acquisitions (such as SafeOp Surgical) to expand capabilities in navigation and advanced spine care. Its goal is to improve patient outcomes and expand access to effective spine-care solutions by delivering a diverse set of implants, instruments, and technologies for surgeons.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Carlsbad, CA
Founded: 1990

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