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Duke University

Private research university in Durham, NC

Staff Specialist

Administrative SupportUpdated on Nov 14
Full-timeDurham, NC, USANo salary listedIn-person

About the Job

Requirements

  • Experience providing administrative support within higher education, academic, professional, or student-focused environments.
  • Strong communication skills to engage effectively and professionally with students, faculty, staff, university partners, and external stakeholders.
  • Experience preparing newsletters, website content, announcements, and other communications.
  • Organizational and project coordination skills to manage multiple priorities and deadlines.
  • Ability to maintain accurate records and manage confidential information responsibly.
  • Attention to detail and problem-solving skills.
  • Experience coordinating meetings, workshops, orientations, conferences, events, or related programs.
  • Technology proficiency and ability to learn and adapt to new systems and applications.
  • Work requires knowledge of basic mathematical, research, and communications principles normally acquired through two years of postsecondary education.
  • Work generally requires four years of clerical, administrative, program coordination, or research-related experience.
  • A bachelor's degree in a directly related field may substitute for the education requirement and two years of the required experience.
  • An equivalent combination of relevant education and experience will also be considered.

Responsibilities

  • Serve as the primary administrative resource for the MA, MAPE, and 4+1 programs.
  • Guide prospective and current students by responding to inquiries and providing information about program requirements, timelines, and university resources.
  • Coordinate admissions processes and communications for master's programs.
  • Support student advising activities, registration processes, examinations, thesis defenses, and academic scheduling.
  • Maintain student records and monitor academic milestones, degree progress, Graduate School documentation, tuition waivers, and 4+1 course planning.
  • Coordinate orientation programs, onboarding activities, workshops, professional development opportunities, and student engagement events.
  • Connect students with appropriate university resources and support services while assisting with routine procedural questions.
  • Process and review financial and expense-related documentation using Concur and related systems.
  • Coordinate faculty recruitment and search activities.
  • Provide backup support for payroll processing and administrative operations.
  • Assist with front-desk support, office management, supply coordination, and maintenance of shared departmental spaces.
  • Collaborate with colleagues across the department to support operational excellence and service continuity.
  • Plan and support conferences, workshops, receptions, graduation events, recruitment activities, and special departmental programs.
  • Manage event logistics, vendor coordination, scheduling, and participant communications.
  • Assist with departmental communications, including newsletters, website updates, announcements, and promotional materials.
  • Support undergraduate and graduate recruitment initiatives through outreach and engagement activities.

Desired Qualifications

  • Experience updating or maintaining websites.
  • Familiarity with Concur or similar financial management systems.
  • Experience utilizing emerging technologies, including large language models and artificial-intelligence-enabled tools, to support administrative efficiency and communication efforts.

About the Company

Duke University

Private research university in Durham, NC

Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.

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