Ward Delivery Team Leader

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role

Are you an experienced warehouse or distribution professional who enjoys leading people, solving problems and delivering exceptional service to customers?

We are looking for a Ward Delivery Team Leader to support our Queensland Ward Delivery operations and help ensure healthcare customers receive reliable, safe and efficient service.

Working with minimal supervision, you will coordinate the day-to-day activities of Ward Delivery staff, respond to operational and inventory enquiries, maintain customer inventory information and work closely with internal teams, hospital customers and transport partners.

This is a hands-on leadership opportunity suited to someone who enjoys being close to operations, developing people and finding practical solutions in a fast-paced distribution environment.

Responsibilities

• Provide day-to-day supervision, guidance and operational support to Ward Delivery team members.
• Respond to enquiries from Ward Delivery staff, hospital customers, internal stakeholders and transport providers, ensuring issues are resolved effectively and in a timely manner.
• Investigate, record and resolve stock and inventory-related queries.
• Maintain customer inventory information, including imprest locations and levels, product movements and discarded products.
• Coordinate training and development for Ward Delivery employees, including cross-training and rotation across customer sites.
• Ensure appropriate team coverage is available for planned and unplanned leave to maintain customer service schedules.
• Coordinate service requirements around public holidays in partnership with customers, Distribution and Transport.
• Support the onboarding of new customers, including site scoping, reporting and validation of site surveys.
• Maintain appropriate product storage and transportation practices in line with Good Warehousing Practice (GWP) and applicable regulatory requirements.
• Monitor operational Key Performance Indicators and identify trends and opportunities for continuous improvement.
• Work collaboratively with Distribution Operations, Materials Management, Quality Assurance, Transport, Customer Service and other teams to resolve operational issues.
• Build effective relationships with regional distribution centres, transport providers and healthcare customers.
• Champion a safe working environment by following Environmental, Health & Safety requirements, completing required training and promptly reporting hazards, near misses and incidents.
• Promote a culture of integrity, respect, teamwork, quality, accountability and continuous improvement.

Key requirements

• Hands-on experience within warehousing, distribution or a similar operational environment.
• A Certificate III in Transport & Distribution, or relevant equivalent experience/qualification.
• Experience leading, coordinating or providing day-to-day guidance to operational teams.
• A licence or relevant competency to operate applicable materials handling equipment.
• Sound computer skills and the ability to work with warehouse systems, including introductory experience with RF technology.
• Strong understanding of warehouse procedures, inventory controls and safe operating practices.
• Previous experience working with regulated products, healthcare distribution or similar environments will be highly regarded.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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