Guest Experience Representative

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium’s guests.

This role pays an hourly rate of $19.50.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 25, 2026.

• Provide excellent customer service for guests attending events at Snapdragon Stadium.
• Handle lost and found during events.
• Recognize potential hazards and observe appropriate precautions with guests.
• Scan and check for valid tickets at premium VIP entrances.
• Receive and quickly act upon requests or complaints from guests.
• Monitor all public areas to ensure they meet cleanliness standards.
• Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
• Project a friendly, approachable, and professional attitude during your shift.
• Direct guests to their ticketed seat or appropriate seating sections.
• Keep aisles and stairs clear of guests.
• Monitor the seating area for guests who may not be in the correct area and ask to verify tickets.
• Provide location-specific direction for guests using elevators.
• Performs other duties as assigned by supervisor or manager. 

• High school diploma or equivalent is required.
• Previous experience in a customer service role is preferred.
• Must be comfortable standing or remaining in a stationary position for extended periods of time.
• Excellent customer service skills are required.
• Must be able to display a positive and energetic attitude.
• Available to work nights, weekends, holidays, and events as scheduled.
• Strong interpersonal and communication skills.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.