In PersonBased at a client hospital business office in Rancho Cordova; may require travel to the hospital site in Sacramento.
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A high school diploma or GED equivalent is required.
One to two years of customer service and/or office experience, such as call center, office, hospital, clinical, or other healthcare experience, or an equivalent combination of experience, education, or training.
Basic office skills and computer literacy are required.
Ability to adapt to and manage change in a fast-paced environment.
A valid driver's license and clean driving record are required.
Reliable vehicle with current auto insurance is required.
Ability to type 30 words per minute is required.
Must protect the privacy of confidential protected health information in accordance with company policies and procedures and applicable state and federal law, including HIPAA Security and Privacy Rules.
Responsibilities
Qualify patients and claimants for governmental benefits, including Medi-Cal, VOC, SSI/SSDI, and TPL, within established guidelines.
Conduct telephone or bedside screenings.
Complete applications.
Follow up with patients, families, and county workers to support successful case completion.
Submit applications to appropriate offices.
Update information in the hospital computer database.
Perform other duties as assigned.
Desired Qualifications
Bilingual English and Spanish is a plus.
Health Advocates is seeking an Eligibility Worker I. This position will be based at a client hospital business office in Rancho Cordova, CA, but may require travel to the hospital site in Sacramento as needed.
WE OFFER PAID TRAINING!!!
Job Summary Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL, etc.) within established guidelines. Responsibilities include telephone or bedside screening, completing applications, following up with patient/family and county workers for successful completion of cases, submitting applications to appropriate offices, updating information in hospital computer database, and perform other duties as assigned.
Qualifications • High School diploma or GED equivalent required • 1-2 years’ experience in customer service and/or office experience (e.g. call center/office or hospital, clinical or other healthcare environment) or any combo of experience, education or training • Bilingual English/Spanish a plus • Basic office skills and computer literacy required • Ability to adapt and manage change in a fast-paced environment
•Must have a valid driver’s license and a clean DMV record
•Reliable vehicle with current auto insurance
•Must be able to type 30 wpm
Working Title: Case Manager I Pay rate: $21.75-$28.00 per hour (Depending on Experience) Position Type: Full-time; Non-exempt
Schedule: Alternative Work Week Schedule - Mon-Thurs 6:30 am-4:00 pm & Fri 6:30 am-11:30 am Testing: We conduct assessment testing and post offer background checks
Benefits Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare & Insurance Benefits, Retirement Benefits, Employee Discounts, Employee Assistance Program, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.
About Us Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates' identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.
This position requires access to confidential protected health information (PHI). This employee is expected to protect the privacy of all PHI in accordance with Health Advocates' privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.
Health Advocates 21540 Plummer Street, Suite B Chatsworth, CA 91311 (818) 995-9500 p (818) 995-6872 f
Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters
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