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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/14/27
$20.75 - $29/hr
Entry
Merced, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance.
  • Ability to act as a patient advocate with flexibility, adaptability, empathy, passion, and ethical judgment.
  • Ability to use a data-driven, detailed, organized, structured, process-focused approach and understand operational processes; computer proficiency is required.
  • Financial acumen, including understanding profit drivers, using metrics to manage, building the financial understanding of team members and clinicians, and understanding local market drivers and competition.
  • Ability to listen and observe behavior and create a win-win need for change.
  • Ability to work independently and as part of a team.
  • Ability to multitask effectively without compromising work quality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain patient-record confidentiality.
  • Ability to stay organized and detail-oriented in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the diagnosed course of dentistry promptly.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, overcome common objections, and proactively keep dentists’ schedules productive.
  • Support each patient consultatively and educationally while supporting a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to start the dentistry diagnosed by the dentist.
  • Become proficient in the PDS system and tools to assist patients in making the best decisions for their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose dentistry that fits their budgets.
  • Professionally overcome common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations before treatment for patients who require them.
  • Ensure the office exemplifies the Comprehensive Care Model and facilitate referrals outside the office as appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and steward the PDS brand.
  • Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies, and consistently address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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