Responsibilities

• Work to develop, promote, and inspire those you manage
• Raise the bar on quality, set and maintain best practices 
• Work closely with product and development teams to identify research topics
• Develop studies that address both user behavior and attitudes
• Generate insights that both fuel ideation and evaluate designs
• Conduct qualitative and quantitative research (surveys, interviews, customer advisory boards, etc.) to inform product direction, feature prioritization, and target audience identification
• Conduct heuristic evaluations of products, services, and processes
• Collaborate closely with Product Designers, Technical Writers, Product Managers, and other Product Researchers
• Work cross-functionally with design, product management, content strategy, engineering and marketing
• Partner with engineers, analysts, and other Product Development roles to create and share research
• Communicate results and illustrate suggestions in compelling and creative ways
• Leverage industry, market, and technology trend data to inform product definition and share with working teams and business units
• Collaborate with design researchers to conduct iterative prototype testing and user/consumer interviews to create personas and develop user journey maps
• Define and clearly communicate research insights, KPIs, and measures of product success to product development teams, executives, and stakeholders.
• Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist key decision making
• Leverage business and financial acumen to quantify a product’s potential business and/or customer value
• Identify, implement, and analyze product usage metrics to be used for continuously improving the product experience and vision

Qualifications

• Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
• Passionate about and experience with executing hands-on, primary research
• 5+ years of experience in applied product research highly desired
• Experience with survey research (questionnaire design, sampling, analysis)
• Experience conducting cross-cultural research
• Experience with user research related to accessibility preferred
• Ability to ask and answer meaningful and impactful questions
• Ability to clearly communicate complex, research-informed data analytics to a lay audience
• Information Architecture background a plus
• Demonstrated experience with data-driven decision making, including competence with market research, market intelligence, competitive assessment, revenue analysis, and usage metrics
• Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines
• Ability to translate market and user needs into product features/functionality
• Ability to communicate clearly and effectively through written, verbal, and data visualization channels 
• Ability to turn data insights into storytelling
• Ability to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results
• Possess strong interpersonal skills to interact effectively at all levels within the company
• Ability to excel in a fast-paced and entrepreneurial environment with a high degree of autonomy and accountability
• Experience working with vendors or working as a research vendor to design and execute research studies with different methodologies: qualitative, quantitative, social analytics, data analytics, etc
• Proactive, collaborative, detail oriented, and reliable 
• Strives to deliver the highest quality products

Education

• This role requires either:
• A university degree or equivalent experience with a minimum of 8 years’ experience
• An advanced degree with a minimum of 5 years’ experience