Full-Time

UX Research Manager

Posted on 12/17/2022

Bazaarvoice

Bazaarvoice

1,001-5,000 employees

Shopper engagement platform utilizing UGC

Consumer Goods
Data & Analytics

Senior

Belfast, UK

Required Skills
Market Research
UI/UX Design
Communications
Marketing
Data Analysis
Requirements
  • Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
  • Passionate about and experience with executing hands-on, primary research
  • 5+ years of experience in applied product research highly desired
  • Experience with survey research (questionnaire design, sampling, analysis)
  • Experience conducting cross-cultural research
  • Experience with user research related to accessibility preferred
  • Ability to ask and answer meaningful and impactful questions
  • Ability to clearly communicate complex, research-informed data analytics to a lay audience
  • Information Architecture background a plus
  • Demonstrated experience with data-driven decision making, including competence with market research, market intelligence, competitive assessment, revenue analysis, and usage metrics
  • Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines
  • Ability to translate market and user needs into product features/functionality
  • Ability to communicate clearly and effectively through written, verbal, and data visualization channels
  • Ability to turn data insights into storytelling
  • Ability to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results
  • Possess strong interpersonal skills to interact effectively at all levels within the company
  • Ability to excel in a fast-paced and entrepreneurial environment with a high degree of autonomy and accountability
  • Experience working with vendors or working as a research vendor to design and execute research studies with different methodologies: qualitative, quantitative, social analytics, data analytics, etc
  • Proactive, collaborative, detail oriented, and reliable
  • Strives to deliver the highest quality products
  • This role requires either:
  • A university degree or equivalent experience with a minimum of 8 years' experience
  • An advanced degree with a minimum of 5 years' experience
Responsibilities
  • Work to develop, promote, and inspire those you manage
  • Raise the bar on quality, set and maintain best practices
  • Work closely with product and development teams to identify research topics
  • Develop studies that address both user behavior and attitudes
  • Generate insights that both fuel ideation and evaluate designs
  • Conduct qualitative and quantitative research (surveys, interviews, customer advisory boards, etc.) to inform product direction, feature prioritization, and target audience identification
  • Conduct heuristic evaluations of products, services, and processes
  • Collaborate closely with Product Designers, Technical Writers, Product Managers, and other Product Researchers
  • Work cross-functionally with design, product management, content strategy, engineering and marketing
  • Partner with engineers, analysts, and other Product Development roles to create and share research
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Leverage industry, market, and technology trend data to inform product definition and share with working teams and business units
  • Collaborate with design researchers to conduct iterative prototype testing and user/consumer interviews to create personas and develop user journey maps
  • Define and clearly communicate research insights, KPIs, and measures of product success to product development teams, executives, and stakeholders
  • Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist key decision making
  • Leverage business and financial acumen to quantify a product's potential business and/or customer value
  • Identify, implement, and analyze product usage metrics to be used for continuously improving the product experience and vision

Bazaarvoice offers a shopper engagement platform that enables brands and retailers to utilize user-generated content (UGC) such as Ratings & Reviews, Q&As, Visual & Social Content at a global scale to drive revenue and gain actionable insights.

Company Stage

Series C

Total Funding

$161.1M

Headquarters

Austin, Texas

Founded

2005

Growth & Insights
Headcount

6 month growth

8%

1 year growth

9%

2 year growth

5%

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

INACTIVE