UX Research Manager

Confirmed live in the last 24 hours

Locations

Belfast, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Marketing

Market Research

UI/UX Design

Communications

Requirements

Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
Passionate about and experience with executing hands-on, primary research
5+ years of experience in applied product research highly desired
Experience with survey research (questionnaire design, sampling, analysis)
Experience conducting cross-cultural research
Experience with user research related to accessibility preferred
Ability to ask and answer meaningful and impactful questions
Ability to clearly communicate complex, research-informed data analytics to a lay audience
Information Architecture background a plus
Demonstrated experience with data-driven decision making, including competence with market research, market intelligence, competitive assessment, revenue analysis, and usage metrics
Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines
Ability to translate market and user needs into product features/functionality
Ability to communicate clearly and effectively through written, verbal, and data visualization channels
Ability to turn data insights into storytelling
Ability to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results
Possess strong interpersonal skills to interact effectively at all levels within the company
Ability to excel in a fast-paced and entrepreneurial environment with a high degree of autonomy and accountability
Experience working with vendors or working as a research vendor to design and execute research studies with different methodologies: qualitative, quantitative, social analytics, data analytics, etc
Proactive, collaborative, detail oriented, and reliable
Strives to deliver the highest quality products
This role requires either:
A university degree or equivalent experience with a minimum of 8 years' experience
An advanced degree with a minimum of 5 years' experience

Responsibilities

Work to develop, promote, and inspire those you manage
Raise the bar on quality, set and maintain best practices
Work closely with product and development teams to identify research topics
Develop studies that address both user behavior and attitudes
Generate insights that both fuel ideation and evaluate designs
Conduct qualitative and quantitative research (surveys, interviews, customer advisory boards, etc.) to inform product direction, feature prioritization, and target audience identification
Conduct heuristic evaluations of products, services, and processes
Collaborate closely with Product Designers, Technical Writers, Product Managers, and other Product Researchers
Work cross-functionally with design, product management, content strategy, engineering and marketing
Partner with engineers, analysts, and other Product Development roles to create and share research
Communicate results and illustrate suggestions in compelling and creative ways
Leverage industry, market, and technology trend data to inform product definition and share with working teams and business units
Collaborate with design researchers to conduct iterative prototype testing and user/consumer interviews to create personas and develop user journey maps
Define and clearly communicate research insights, KPIs, and measures of product success to product development teams, executives, and stakeholders
Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist key decision making
Leverage business and financial acumen to quantify a product's potential business and/or customer value
Identify, implement, and analyze product usage metrics to be used for continuously improving the product experience and vision

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Bazaarvoice is seeking an experienced Global Product Research Manager to join us in building the future of product discovery. This is a great opportunity to lead the team responsible for the research that informs how we build our software used by millions of consumers worldwide, and ensures what we do build is meeting our customers’ needs. This is a player-coach role whereby you will be leading and growing a team and also contributing directly to research efforts.

The Global Product Research Manager will play a significant role as part of a broader leadership team. You will drive performance through product research to meet business needs. You will develop an effective team of skilled professionals, provide direction and coaching and establish best practices. You will build strong relationships with peers and stakeholders across the business. You will provide discipline expertise and direction, regularly working with other teams across the organisation.

You’ll also be an integral member of the product team, with an outsized impact on strategy and our product roadmap. You will work closely with engineering, sales, marketing, design, and product teams to build products that deliver business and customer value. The successful candidate will be highly collaborative, research savvy, and passionate about product development. You will collaborate with multi-disciplinary teams on the design, development, and future of products and services from early conceptual definition through launch and adoption.

You’ll leverage primary and secondary research to understand market opportunities and client needs. You will analyze internal client feedback, conduct market and competitive analysis, and achieve a comprehensive understanding of user needs to influence the vision, feature prioritization, and roadmaps for our Bazaarvoice suite of products.

Responsibilities

Work to develop, promote, and inspire those you manage
Raise the bar on quality, set and maintain best practices
Work closely with product and development teams to identify research topics
Develop studies that address both user behavior and attitudes
Generate insights that both fuel ideation and evaluate designs
Conduct qualitative and quantitative research (surveys, interviews, customer advisory boards, etc.) to inform product direction, feature prioritization, and target audience identification
Conduct heuristic evaluations of products, services, and processes
Collaborate closely with Product Designers, Technical Writers, Product Managers, and other Product Researchers
Work cross-functionally with design, product management, content strategy, engineering and marketing
Partner with engineers, analysts, and other Product Development roles to create and share research
Communicate results and illustrate suggestions in compelling and creative ways
Leverage industry, market, and technology trend data to inform product definition and share with working teams and business units
Collaborate with design researchers to conduct iterative prototype testing and user/consumer interviews to create personas and develop user journey maps
Define and clearly communicate research insights, KPIs, and measures of product success to product development teams, executives, and stakeholders.
Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist key decision making
Leverage business and financial acumen to quantify a product’s potential business and/or customer value
Identify, implement, and analyze product usage metrics to be used for continuously improving the product experience and vision

Qualifications

Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
Passionate about and experience with executing hands-on, primary research
5+ years of experience in applied product research highly desired
Experience with survey research (questionnaire design, sampling, analysis)
Experience conducting cross-cultural research
Experience with user research related to accessibility preferred
Ability to ask and answer meaningful and impactful questions
Ability to clearly communicate complex, research-informed data analytics to a lay audience
Information Architecture background a plus
Demonstrated experience with data-driven decision making, including competence with market research, market intelligence, competitive assessment, revenue analysis, and usage metrics
Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines
Ability to translate market and user needs into product features/functionality
Ability to communicate clearly and effectively through written, verbal, and data visualization channels
Ability to turn data insights into storytelling
Ability to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results
Possess strong interpersonal skills to interact effectively at all levels within the company
Ability to excel in a fast-paced and entrepreneurial environment with a high degree of autonomy and accountability
Experience working with vendors or working as a research vendor to design and execute research studies with different methodologies: qualitative, quantitative, social analytics, data analytics, etc
Proactive, collaborative, detail oriented, and reliable
Strives to deliver the highest quality products

Education

This role requires either:
A university degree or equivalent experience with a minimum of 8 years’ experience
An advanced degree with a minimum of 5 years’ experience

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

1,001-5,000 employees

Website

Company Overview

Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
Improve your community and b:generous - We believe in investing our time and money to support our communities globally.
Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
Flexible work from home policies - The working world has changed. So have we.

Company Core Values

Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset.
Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission.
Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.