AI Transformation & Operations Coordinator – Hanoi-Full time Internship & Full-time

Job Description

1. Support AI transformation projects

• Coordinate small AI and automation projects across Sales, Customer Support, and Engineering.
• Meet with team members to understand current processes, manual tasks, and operational challenges.
• Break each project into clear tasks, expected outputs, owners, and deadlines.
• Track progress, follow up on action items, and prepare weekly status updates.
• Help define how a workflow will be tested and what successful implementation looks like.

2. Organize data and support CRM operations

• Review and clean data from Rakuna’s internal systems.
• Identify duplicate, incomplete, or inconsistent records.
• Help maintain consistent contact, company, deal, and activity data.
• Prepare simple dashboards and weekly reports for Sales and management.
• Check whether automated workflows are recording information correctly.
• Escalate data issues instead of making unsupported assumptions.

3. Operate and test AI workflows

• Use AI to support account research, information classification, and content drafting.
• Prepare initial drafts of outreach messages for human review.
• Test prompts and record cases where AI outputs are incomplete or inaccurate.
• Support the configuration of workflows in tools such as HubSpot, Intercom, Slack, and no-code automation platforms.
• Test workflows before launch and document any errors or unexpected results.
• Monitor approved workflows and report problems to the technical team.

4. Create documentation and user guidance

• Write simple standard operating procedures and checklists.
• Maintain approved prompts, templates, and workflow instructions.
• Create short user guides or training videos.
• Collect feedback from employees using the new workflows.
• Update documentation when a process or system changes.

Qualifications

For Full-time Position:

Essential qualifications

• Approximately 1-2 years of experience in Business Analysis, Project Coordination or a similar role.
• Strong organizational skills and attention to detail.
• Good working knowledge of Excel or Google Sheets
• Practical experience using ChatGPT or another generative AI tool for work or study.
• Ability to understand a business process and document it clearly.
• Good written and reading comprehension in English.
• Comfortable communicating with both business and technical team members.
• Willingness to learn new software and experiment carefully.
• Responsible approach to customer, employee, and company data.

Preferred qualifications

• Basic experience with n8n, Make, Zapier, Power Automate, or a similar automation tool.
• Basic understanding of APIs, webhooks, JSON, SQL, or software testing.
• Experience preparing process maps, user stories, or acceptance criteria.
• Interest in B2B software.

For Internship Position:

Essential qualifications

• Final-year university student, recent graduate, or candidate with up to 1 year of professional experience.
• Able to commit to a full-time internship at least 6 months (can be 3 months and transition to full time position if qualified).
• Strong attention to detail and willingness to work with data.
• Good organizational and follow-up skills.
• Comfortable using Excel or Google Sheets.
• Practical experience using ChatGPT or another generative AI tool for study, work, or personal projects.
• Able to explain a process clearly in writing.
• Good English reading and writing skills.
• Comfortable working with both business and technical team members.
• Willing to learn new software and accept feedback.
• Candidates from Business Administration, Information Systems, Economics, Data Analytics, Computer Science, Marketing, Human Resources, or related fields are welcome to apply.

Preferred, but not required

• Experience with data cleaning, lookup functions, or pivot tables.
• Basic knowledge of APIs, webhooks or software testing.
• Exposure to n8n, Make, Zapier, Power Automate, or another automation platform.
• Experience coordinating a university, internship, volunteer, or personal project.

You May Be a Good Fit If You:

• Enjoy turning an unclear problem into a clear checklist.
• Are comfortable asking questions when information is missing.
• Check the accuracy of AI-generated information instead of trusting it automatically.
• Like working with data, systems, and operational processes.
• Can learn independently but know when to ask for technical support.
• Are proactive in following up and keeping projects moving.
• Prefer practical implementation over talking about AI trends.
• Want to develop a career in AI operations, product operations, or business systems.

Additional Information

Perks:

• Be a part of a young, dynamic, multinational, and multifunctional team that serves global customers with new everyday challenges.
• Join a fast-paced, goal-driven work culture that is committed to long-term career development.
• Monthly 1-on-1 performance reviews with your supervisor/manager to ensure you meet your goals and receive the support needed to succeed in your position.
• High work flexibility and ownership (We don’t track every hour you’re at the office; what matters more is whether you can complete your tasks each month).

Work directly at the office: 156 Viet Hung, Long Bien, Hanoi.

How to apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.

Application Deadline: Open until filled.