Director Digital Solution Architecture & Experience Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Digital Solution Architecture & Experience Engineering

About the Role

The Director, Digital Solution Architecture & Experience Engineering will provide technology and architecture leadership for customer-facing digital banking capabilities across mobile and web channels.

The role will define end-to-end solution architecture spanning iOS, Android, responsive web, APIs, microservices, integration platforms, identity, security and cloud-native services, while ensuring a consistent and high-quality digital experience.

Working closely with Product, UX/XD, Engineering, Architecture, Security and business stakeholders, this leader will translate customer journeys and product strategy into scalable technology solutions.

The role combines solution architecture, hands-on digital engineering leadership and experience design thinking, with accountability for technology modernization, engineering standards, performance, resilience and delivery effectiveness.

What you will do

Digital Banking Solution Architecture

• Own solution architecture for digital banking capabilities across iOS, Android and Web.
• Define reference architectures, engineering standards and reusable patterns for digital channels.
• Architect integration between digital channels, API gateways, microservices, authentication services, payment platforms and core banking capabilities.
• Lead architecture reviews and major technology decisions across the digital ecosystem.
• Drive build-vs-buy-vs-integrate decisions considering customer experience, scalability, security, cost and time-to-market.

Mobile & Web Engineering Leadership

• Provide engineering leadership across native iOS, native Android and modern web development.
• Establish engineering standards covering code quality, automated testing, release management, performance and maintainability.
• Drive scalable frontend and mobile architecture, including modularization, component reuse and API-first integration.
• Modernize legacy digital applications and reduce accumulated technical debt.
• Strengthen CI/CD, automated testing and engineering productivity across digital delivery teams.

Experience Digitial (XD)  Product

• Partner with XD Global product team, delivery and business teams to translate customer journeys into technology solutions.
• Embed experience design thinking into architecture and engineering decisions rather than treating UX as a downstream activity.
• Establish reusable design-system and component approaches across mobile and web.
• Drive consistency across navigation, interaction patterns and customer journeys.
• Balance customer experience with security, regulatory and technology constraints.

Digital Banking & Platform Integration

• Architect secure customer journeys covering capabilities such as:
  • Customer onboarding
  • Authentication and authorization
  • Account servicing
  • Payments and transfers
  • Cards
  • Notifications
  • Customer servicing
• Establish API-first and event-driven integration patterns where appropriate.
• Drive channel consistency while enabling market-specific banking requirements.

Security, Resilience & Performance

• Ensure digital banking applications meet enterprise security, privacy and regulatory requirements.
• Embed secure engineering practices across mobile, web and API development.
• Establish architecture for high availability, resilience, monitoring and recoverability.
• Drive application performance and reliability through measurable engineering practices.
• Partner with Cybersecurity, Risk and Compliance teams throughout solution design and delivery.

Leadership

• Lead and influence solution architects, mobile engineers, web engineers and engineering leads across APAC.
• Develop strong architecture and engineering capabilities within delivery teams.
• Establish communities of practice across mobile, web and digital architecture.
• Act as a senior technology partner to Product, Business, Design and Engineering leadership.
• Create a culture focused on customer experience, engineering excellence, ownership and continuous improvement.

What you will need to have

• 15+ years of technology experience with significant leadership in digital platforms, solution architecture or software engineering.
• Strong experience architecting enterprise digital solutions across iOS, Android and Web.
• Deep understanding of mobile and modern web architectures.
• Strong understanding of REST APIs, microservices, API management, identity/access management and distributed systems.
• Experience with modern mobile technologies such as Swift/SwiftUI and Kotlin/Jetpack Compose, plus modern web engineering using technologies such as React, Angular or equivalent frameworks.
• Experience designing highly available, resilient and secure customer-facing platforms.
• Strong understanding of DevSecOps, CI/CD, automated testing and observability.
• Experience partnering closely with UX/XD and Product teams on complex customer journeys.
• Strong stakeholder management and ability to communicate architecture decisions to senior business and technology leaders.

What will be good to have

• Digital Banking, Payments, FinTech, Cards or Merchant Acquiring.
• Large-scale consumer mobile applications and transactional digital platforms.
• API management and cloud-native application architectures.
• OAuth 2.0, OpenID Connect and modern customer identity patterns.
• Mobile application security and secure software development practices.
• Accessibility and responsive design.
• AI-assisted engineering using tools such as GitHub Copilot and enterprise GenAI development platforms
• Lead transformative projects that have a significant impact on our technology landscape.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.