Customer Service Representative - Patient Business Services

Welcome to Montage Health’s application process!

Job Description:

The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt. May perform other duties as assigned by the Customer Service Supervisor or a manager. 
 
Experience: 
 
Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance. 
 
Preferences: 
 
Customer service skills; working with the public in person or on the phone in a medical setting; demonstrates an understanding of collection law; knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.  
 
Education: 
 
High school graduate or GED required. Relevant coursework above and beyond high school is preferred.

Equal Opportunity Employer

#LI-DNI

Assigned Work Hours:

Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.

Position Type:

Regular

Pay Range (based on years of applicable experience):

$32.24

to

$43.14

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.17Hourly Night Shift Differential: $3.26