Maintenance Manager

Job Description

Scope of Position:

Reporting to the Chief Engineer, the maintenance manager plays a vital role in ensuring the smooth running of the hotel. By overseeing all maintenance activities, leading and managing a team of technicians as well as maintaining the highest standard of safety and quality, the maintenance manager’s job directly contributes to the enhancement of the guest experience and upholding the hotel’s reputation.

Responsibilities

• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards. 
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported
• Monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines 
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals 
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

Employee Relations

• Fosters and develops effective employee relations within the engineering department and with all colleagues throughout the hotel.
• Screens, interviews and recommends potential colleagues in line with the ACCOR policies and procedures and assists in the selection process of all staff.
• Actively involved in assessing training needs and develops departmental training plans and succession plans. Initiates, executes and/or monitors training of his/her colleagues for engineering matters.
• Conducts annual appraisals for his/her assistant & technical staff and produces a development and training plan for the staff.
• Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Talent and Culture Department.
• Assists and co-ordinates together with the Security Manager/Health & Safety Manager proper Fire & Safety training for all colleagues of the relevant hotels.

Customer Service

• Strives to keep all business units and related entities in the best condition for customer service, ensuring that preventive maintenance is taking place and recommends projects for improvement to the General Manager and relevant stakeholders.
• To resolve immediately guest concerns, as well as the underlying causes to increase guest satisfaction.
• To assure consistent, high-quality fabrics, furnishes and equipment which satisfy customer expectations for comfort and functionality.

General

• Works in harmony with his/her own staff and with all stakeholders and teams.
• Other duties as assigned by the Chief Engineer.

Qualifications

• Minimum Matric (Grade 12) required 
• Proven experience as a Maintenance Manager, preferably in a hotel 
• Strong leadership skills with the ability to manage and motivate a maintenance team
• Excellent knowledge of building systems, including HVAC, electrical, plumbing, and safety systems
• Proficiency in developing and implementing preventive maintenance programs
• Solid understanding of health, safety, and fire regulations relevant to facility management
• Experience in budget management and cost control
• Strong problem-solving skills and ability to make quick, informed decisions
• Excellent organizational and planning skills
• Skill-based qualification in Plumbing or Electrical works (preferred)
• Experience in dealing with third-party contractors and vendors
• Ability to read and interpret technical documents and blueprints
• Flexibility to work on-call and respond to emergency situations as needed

Additional Information