Lead Business Intelligence Analyst

Job Purpose

About RWS

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

For further information, please visit: RWS  

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Purpose 

An exciting opportunity to join an expanding Data and analytics team and contribute towards intelligence-led change and innovation. 

The Lead Analyst will contribute to delivering an effective and high-quality Business Intelligence and Reporting service to Data & Analytics’ stakeholders. The Lead Analyst will help the business to leverage the data to identify trends, opportunities for improvement, and potential issues. They will be able to gather requirements, manage stakeholders and schedule data projects. 

This role is for a contractor/Fixed Term engagement with a min duration of 6 months. The primary responsibility will be to design and build a comprehensive SaaS metrics dashboard to provide key insights into product performance and customer behavior.

Job Overview

Key Responsibilities

• Design, develop, and deploy a robust and scalable SaaS metrics dashboard.
• Integrate data from various sources, including Salesforce, ServiceNow, and our internal SaaS platforms.
• Develop data models to support the required metrics and visualisations.
• Create intuitive and insightful visualisations for the specified KPIs.
• Ensure the dashboard is performant, reliable, and provides accurate data.
• Collaborate with stakeholders to gather requirements and ensure the dashboard meets business needs.
• Provide documentation and training for the new dashboard.

Skills & Experience

• Proven experience in developing business intelligence dashboards, preferably in a SaaS environment.
• Strong expertise in data visualisation tools such as Tableau or Power BI.
• Experience with data integration and ETL processes.
• Proficiency in SQL and experience with data warehousing concepts.
• Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data.
• Excellent communication and collaboration skills.
• Ability to work independently and manage a project with a 6-month timeline.

Engagement Guidelines

• The contractor will be engaged for a set project duration of 6 months.
• The role can be performed remotely, but office attendance in Maidenhead would be preferred
• The contractor must adhere to RWS Group's policies on privacy, information security, and security incident management.
• The contractor will manage their own work to meet project deadlines.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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