Temus

Digital transformation for public and enterprise

ServiceNow Technical Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Minimum 5 years of hands-on experience with ServiceNow development and administration.
Demonstrable delivery experience in Customer Service Management and/or Field Service Management, including configuration and implementation on live projects, with a solid understanding of how Field Service Management extends Customer Service Management.
Strong grasp of ServiceNow scripting, including Client Scripts, Business Rules, and Script Includes.
Knowledge of the Configuration Management Database, Service Catalog, and Access Control Rules.
Experience integrating external systems with ServiceNow using REST and SOAP APIs.
Certified System Administrator and Certified Application Developer certifications are required.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

Responsibilities

Implement and configure ServiceNow Customer Service Management and Field Service Management solutions, including case management, the Customer Service portal or Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility.
Configure Customer Service Management and Field Service Management building blocks, including accounts, contacts, entitlements, service-level agreements, assignment and dispatch rules, and geolocation-based work assignment.
Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting, including Client Scripts, Business Rules, and Script Includes.
Participate in requirement-gathering sessions and translate business needs into technical specifications, favouring out-of-the-box capability before customisation.
Integrate ServiceNow with third-party systems via REST and SOAP, MID Servers, and other interfaces, including asset, billing, mapping, or scheduling systems relevant to Customer Service Management and Field Service Management.
Support platform upgrades, patching, health checks, and regular system audits to ensure data accuracy and integrity.
Support user acceptance testing and provide post-implementation and ongoing end-user support.
Stay current on ServiceNow releases and best practices, driving continuous improvement of the implementation.
Follow ServiceNow best practices and coding standards.
Contribute to delivery on other modules, including HR Service Delivery, Governance, Risk, and Compliance/Integrated Risk Management, IT Service Management, IT Operations Management, and Strategic Portfolio Management, as engagement needs arise.

Desired Qualifications

Certified Implementation Specialist certification in Customer Service Management and/or Field Service Management is strongly preferred.
Hands-on experience or Certified Implementation Specialist certification in one or more additional modules: HR Service Delivery, Governance, Risk, and Compliance/Integrated Risk Management, IT Service Management, IT Operations Management, or Strategic Portfolio Management.
Customer Service Management or Field Service Management Product Line Achievement.
Exposure to Now Assist or AI capabilities within Customer Service Management or Field Service Management.
Public sector delivery experience.

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role Overview
We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions, with a primary focus on Customer Service Management (CSM) and Field Service Management (FSM). The role involves hands-on development, integration work, and active contribution to client workshops and solutioning sessions. Experience across other enterprise domains (HRSD, GRC/IRM, ITSM, ITOM, SPM) is a strong plus.

Key Responsibilities

Implement and configure ServiceNow CSM and FSM solutions, including case management, the Customer Service portal/Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility.
Configure CSM/FSM building blocks such as accounts, contacts, entitlements, SLAs, assignment and dispatch rules, and geolocation-based work assignment.
Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting (Client Scripts, Business Rules, Script Includes).
Participate in requirement-gathering sessions and translate business needs into technical specifications, favouring out-of-the-box capability before customisation.
Integrate ServiceNow with third-party systems via REST/SOAP, MID Servers, and other interfaces (e.g., asset, billing, mapping, or scheduling systems relevant to CSM/FSM).
Support platform upgrades, patching, health checks, and regular system audits to ensure data accuracy and integrity.
Support user acceptance testing (UAT) and provide post-implementation and ongoing end-user support.
Stay current on ServiceNow releases and best practices, driving continuous improvement of the implementation.
Follow ServiceNow best practices and coding standards.
Contribute to delivery on other modules (HRSD, GRC/IRM, ITSM, ITOM, SPM) as engagement needs arise.

Required Skills

Minimum 5 years of hands-on experience with ServiceNow development and administration.
Demonstrable delivery experience in CSM and/or FSM (configuration and implementation on live projects), with a solid understanding of how FSM extends CSM.
Strong grasp of ServiceNow scripting (Client Scripts, Business Rules, Script Includes).
Knowledge of CMDB, Service Catalog, and Access Control Rules.
Experience integrating external systems with ServiceNow (REST, SOAP APIs).
Certified System Administrator (CSA) and Certified Application Developer (CAD) are a must; CIS – CSM and/or CIS – FSM strongly preferred.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

Desirable (Plus Points)

Hands-on experience or certification (CIS) in one or more additional modules: HRSD, GRC/IRM, ITSM, ITOM, or SPM.
CSM or FSM Product Line Achievement.
Exposure to Now Assist / AI capabilities within CSM/FSM.
Public sector delivery experience.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

About the Company

Temus

Digital transformation for public and enterprise

Temus delivers digital transformation services for public-sector organisations and private enterprises by combining strategy, service and product design, agile delivery, low-code development, cloud engineering, data and artificial intelligence. It works across mission-critical domains such as healthcare and defence, building tailored digital platforms and applications. The company emphasizes involving users, customers, citizens and employees in the design of practical technology solutions and uses an end-to-end approach from strategy to delivery. Temus differentiates itself by its strong focus on human-centered, cross-domain delivery within public sector and enterprise contexts, and by operating as part of a broader digital transformation ecosystem anchored in Singapore. The goal is to help organisations modernise operations, improve services, and enable impactful public and enterprise outcomes through practical technology solutions.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 2021

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