Talent Ops SME/SMR - Global Vulnerability Management, Ey Gds

Job Summary:
The Ops SME/SMR for Global Vulnerability Management (GVM), is responsible for leading the organization's vulnerability management program, ensuring effective assessment, prioritization, remediation of security vulnerabilities across on-premises, cloud, application, database, and network environments. The role provides strategic oversight, governance, stakeholder management, and executive reporting to continuously strengthen the organization's cybersecurity posture and reduce technology risk.

Essential Functions of the Job:

Together with the AMS Lead:
•    Define vulnerability management strategy, policies, standards, and procedures aligned with organizational risk appetite
•    Lead and coordinate end-to-end vulnerability management activities across enterprise systems.
•    Establish governance frameworks, remediation SLAs, and performance metrics
•    Partner with infrastructure, cloud, application development, operations, and security teams to ensure timely vulnerability remediation
•    Prioritize vulnerabilities based on risk, severity, exploitability, and business impact
•    Monitor remediation progress and ensure adherence to established SLA requirements
•    Present vulnerability risk posture and remediation progress to senior leadership and governance committees
•    Support internal and external audits by providing evidence related to vulnerability management controls
•    Ensure compliance with cybersecurity policies, security standards, and regulatory requirements
•    Coordinate exception management processes and document risk acceptance decisions
•    Act as an escalation point for critical and high-risk vulnerabilities
•    Required 24/7 on-call support (e.g. escalations, vacation, holiday, weekend coverage) 
•    Working in a corporate IT environment with multiple disciplines to deliver projects in line with customer needs
•    Working in a corporate IT environment in the Operational / Support Service Management role meeting ITIL framework 

Analytical/Decision Making Responsibilities:
•    Ability to prioritize tasks based on criticality.
•    Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals
•    Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
•    Analyse trends to identify automation and optimization opportunities.
•    Identify, manage and resolve complex issues, preventing escalations, where possible 
•    Manage, negotiate and resolve project risks effectively
•    Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
•    Leader and team player
•    Create an open, honest, accountable and collaborative team environment

Knowledge and Skills Requirements:
•    Strong understanding of Vulnerability Management and Cybersecurity principles
•    High level understanding of service line business processes and application landscape.
•    Understanding of CVSS scoring, Common Vulnerabilities and Exposures (CVE), and risk assessment methodologies
•    Experience working with .Net Applications, Microsoft Azure, SQL/Oracle Databases
•    Knowledge on network security, cloud platforms, and application security
•    Relationship management (internal & external stakeholders)
•    End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
•    7+ years of application services and/or client/supplier relationship management in a technology environment
•    Good business acumen and ability to negotiate with business partners
•    Customer centric mindset and able to manage customer expectations
•    Good executive presence
•    Ability to develop strategic plans and translate them to actionable roadmaps
•    Initiates, builds and maintains productive customer relationships
•    Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
•    Knowledge of IT Infrastructure – Azure, Windows, SQL Server. 
•    Basic project management skills. Demonstrates strong understanding of scope, schedule and planning, time management, resource management and cost management.

Supervision Responsibilities:
•    No direct reports
•    Establish AMS governance processes, SOPs, and compliance guidelines.
•    Working relationships (daily) with EY ITSD and AMS Lead
•    Working relationships (daily) with TCS AMS team and Infosec Team
•    ET Liaison

Other Requirements:
•    Travel may be required (minimal)
•    Fluent English speaker
•    Excellent communication skills in English

Job Requirements:
Education:

•    A degree in Computer Science and/or a business-related degree; or equivalent work experience

Experience:
•    10+ years in a corporate IT environment 
•    Minimum 5+ years in a corporate IT environment working in the Operational / Support Service Management role meeting ITIL framework.
•    Minimum 5+ years in corporate IT environment working in security compliance and vulnerability remediation for Infra including Web/App Servers, DB Servers, Cloud.
•    ServiceNow experience for ITIL
•    Work experience in a professional services industry, preferred

Certification Requirements:
•    Certifications in the following industry practices would be a plus (ITIL, BPM, etc)
•    SAP SuccessFactors RCM/RMK/Onboarding Certification