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KION Group

Forklift, warehouse equipment and software solutions

IT Systems Administrator Onsite Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAschaffenburg, GermanyNo salary listed

About the Job

Requirements

  • Completed vocational training in an IT-related or service-oriented field.
  • Affinity for IT topics and initial experience in a production IT environment or second-level support.
  • Ability to resolve complex requirements pragmatically using a service- and solution-oriented approach.
  • Willingness to work onsite and engage personally with colleagues.
  • Very good spoken and written German and English.
  • Class B driver's license.

Responsibilities

  • Ensure reliable operation of IT services at the Aschaffenburg site while providing second-level onsite user support in a production environment.
  • Process incoming support requests through the ticketing system and collaborate closely with first-, second-, and third-level support.
  • Analyze and resolve incidents involving standard applications, clients, and peripheral devices remotely and onsite.
  • Support client hardware and peripherals in production, including label printers and barcode scanners.
  • Support monitoring and ensure backups of critical production systems.
  • Contribute expertise to IT projects, rollouts, and technical relocations, coordinating with internal teams and external service providers.
  • Install, configure, and repair PC hardware, software, and peripheral devices.
  • Document processes, incident resolutions, and requests.
  • Support Windows operating systems and desktop applications, including Microsoft Office 365.

About the Company

KION Group

Forklift, warehouse equipment and software solutions

KION Group provides forklifts, warehouse equipment, and integrated automation, along with software to optimize supply chains. It sells and leases industrial trucks, offers automated storage/retrieval and warehouse management software, and provides financing and digital transformation services through KION Digital. Its strength comes from a broad brand portfolio (Linde MH, STILL, Dematic, Baoli, Fenwick, OM, Voltas) delivering end-to-end intralogistics across hardware, software, automation, and services for real-time, secure operations. The goal is to help customers improve efficiency, accuracy, and visibility in their supply chains by tightly integrating material handling with digital tools and services.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Wiesbaden, Germany
Founded
2006

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