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Mercier Consultancy Group

Finnish Speaking Netflix Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Finnish, spoken and written.
  • Good command of English for internal training and company documentation.
  • A valid EU passport is mandatory to work in Greece.
  • A proven passion for entertainment and the streaming platforms industry.
  • Strong problem-solving skills and a customer-centric mindset.
  • Ability to thrive in a multicultural, dynamic team environment.

Responsibilities

  • Provide customer support to Finnish-speaking subscribers regarding their streaming platform accounts.
  • Troubleshoot technical issues related to video playback, device compatibility, and connectivity.
  • Offer personalized content recommendations to enhance the subscriber experience.
  • Resolve billing queries and manage subscription account settings with attention to detail.
  • Deliver efficient, friendly, and professional communication to maintain customer satisfaction.
  • Document customer interactions accurately within the CRM to improve service quality.
  • Stay updated on streaming technology and service updates to provide expert assistance.

About the Company

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