M

M&T Bank

Full-service banking with mortgage, deposits, loans

Technology Senior Manager - Service Reliability & Operations

Full-TimeUpdated on 10/24/2026
$148.3k - $247.1k/yr+ 401(k) match at 5%
Expert
Buffalo, NY, USA
In PersonOnsite position in Buffalo, New York.
IT Operations

About the job

Requirements
  • A combined minimum of 13 years of higher education and/or work experience, including at least 4 years of technology or systems experience and 9 years of technology management or program leadership experience, including people management.
  • Deep expertise in Incident, Problem, Change, and Major Incident Management.
  • Strong understanding of ITIL practices and operational governance frameworks.
  • Experience leading ServiceNow-enabled process improvement and automation initiatives.
  • Proven experience building operational reporting, observability, and performance management capabilities.
  • Experience managing technology operations within complex hybrid environments, including cloud and on-premises platforms.
  • Demonstrated success leading organizational transformation and developing high-performing teams.
Responsibilities
  • Provide strategic leadership for technology operations and service management functions.
  • Establish and execute a roadmap for operational modernization, automation, and continuous improvement.
  • Drive operational excellence across enterprise technology services and support functions.
  • Provide operational oversight for Incident Management, Major Incident Management, Problem Management, Change Management and CAB, Infrastructure Command Center Operations, Production Support, and Operational Readiness.
  • Advance Problem Management maturity through proactive analysis, root cause management, and trend identification.
  • Modernize Change Management through automation, risk-based controls, and streamlined processes.
  • Enhance operational routines, governance, and performance measurement frameworks.
  • Drive the adoption of AI, automation, and advanced analytics to improve operational effectiveness.
  • Develop operational reporting and executive dashboards.
  • Build technology and business observability capabilities that provide actionable insights and visibility into customer impact.
  • Establish meaningful metrics that drive accountability, performance improvement, and informed decision-making.
  • Build partnerships with Infrastructure, Cybersecurity, Application Development, and Operations leaders.
  • Identify opportunities to improve service reliability, operational efficiency, and customer experience.
  • Lead cross-functional efforts to address systemic issues and operational challenges.
  • Develop and lead high-performing teams.
  • Assess organizational structures, capabilities, and skillsets to ensure alignment with strategic objectives.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Desired Qualifications
  • Bachelor's degree in a technology, engineering, or business-related field.
  • ITIL v4 certification or equivalent.
  • 10–15 years of progressive leadership experience in technology operations, infrastructure, or IT service management.
  • Experience with AIOps, automation, and advanced analytics platforms.
  • Familiarity with Azure and cloud operations.
  • Experience leading Command Center or NOC organizations.
  • Financial services or other highly regulated industry experience.

About the company

M

M&T Bank

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cbWebsite

M&T Bank is a full-service financial institution that offers a wide range of banking solutions for individuals, small businesses, and larger enterprises. Its products include personal and business checking accounts, mortgage assistance programs, loans, deposits, investment products, and mobile banking. The bank serves mainly customers in the Northeastern and Mid-Atlantic United States and emphasizes community engagement and customer-focused service. It generates revenue from interest income, fees, and service charges tied to loans, deposits, and other financial products. The company’s recent merger with United Bank, N.A. expands its footprint and enhances its service offerings. The goal is to provide accessible financial services to communities while growing its market presence and deepening local connections.

Company Size

10,001+

Company Stage

IPO

Headquarters

Buffalo, New York

Founded

1993

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Simplify's Take

What believers are saying

  • On July 15, 2026, M&T reported record quarterly EPS of $5.32.
  • Average loans rose $3.0 billion in Q2 2026, led by commercial lending and CRE.
  • M&T repurchased $465 million of stock in Q2 2026 while CET1 stayed 10.19%.

What critics are saying

  • Average deposits fell $0.7 billion in Q2 2026, tightening funding and forcing pricier borrowings.
  • Commercial real estate balances reached $24.5 billion; 2027 refinancing stress hits credit costs and earnings.
  • A severe CRE downturn forces reserve spikes, buyback cuts, and capital-trapping regulation through 2027.

What makes M&T Bank unique

  • M&T Bank’s Q2 2026 balance sheet paired $168.9 billion deposits with $141.4 billion loans.
  • Ninety percent of C&I businesses grew quarter-over-quarter in Q2 2026, proving deep relationship banking.
  • The People’s United merger expanded M&T’s Northeast-Atlantic branch and deposit footprint after 2022.

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Benefits

  • 401(k) Company Match
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Hybrid Work Options
  • Paid Vacation
  • Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

6 month growth

0%

1 year growth

11%

2 year growth

11%
PR Newswire
Oct 26th, 2026
M&T Bank and Wilmington Trust appoint Brian Green as chief investment officer

M&T Bank Corp. has named Brian Green chief investment officer for M&T Bank and Wilmington Trust, effective October 26, 2026. He succeeds Tony Roth, who retires at the end of this year. Green will lead the Asset Management team of economists, strategists, researchers, and portfolio managers serving wealth and institutional clients. He will set the investment philosophy and oversee strategies, reporting to Lisa Roberts, head of wealth management at Wilmington Trust. Green has more than 30 years of experience in investment management and private wealth. He most recently served as chief investment officer of private wealth at Glenmede Trust Co. and earlier held investment roles at BNY Mellon and JPMorgan Chase. "Brian has extensive experience developing tailored investment solutions for both individual and institutional clients," Roberts said.

Yahoo Finance
Oct 18th, 2026
M&T Bank Q3 net income falls to $732M as costs rise and margin slips to 3.65%

M&T Bank reported third-quarter 2026 net income of $732 million, down from $754 million a year earlier. Its shares slipped about 1.5% on the first trading day after the release. Revenue edged up to $2,401 million from $2,388 million. Basic earnings per share rose to $5.08 from $4.85, while net interest margin narrowed to 3.65% from 3.68%. Costs weighed on results. Noninterest expense rose to $1.39 billion, deposit costs climbed to 2.05%, and the cost-to-income ratio reached 54.4%. Capital stayed solid. The bank's CET1 ratio was 10.16% after $323 million of buybacks, and operating return on tangible common equity was 17.3%.

Yahoo Finance
Oct 16th, 2026
M&T Bank hits record SBA 7(a) lending, ranks fifth nationally as market softens; $5B buyback approved

M&T Bank reported record SBA 7(a) loan volume and dollar amounts in its history. It ranked first in fiscal year 2026 by number of loans across its communities and rose to fifth nationally among SBA 7(a) lenders. The result comes as national SBA 7(a) activity pulled back. It marks 18 consecutive years as a leading SBA lender for the bank. On March 30, the board authorised share repurchases of up to $5,000 million. Management intends to run a CET1 ratio toward the lower end of the 10% to 10.5% range. Risks remain, including funding costs, deposit mix, and high noninterest expenses.

MarketScreener
Oct 2nd, 2026
NETSTREIT Corp. Announces $550.0 Million in Additional Financing Commitments and Amendments to Existing Credit Facilities

NETSTREIT Corp. announced the closing of $550.0 million in additional financing commitments and amendments to its existing credit facilities agented by PNC Bank, National Association , Wells Fargo...

TipRanks
Sep 18th, 2026
Constellation Brands secures $300M delayed draw term loan for corporate flexibility

Constellation Brands has entered into a new term loan credit agreement worth up to $300 million with Manufacturers and Traders Trust Company and other lenders. The delayed draw facility, established on 18 September 2026, will be used for general corporate purposes, including potential debt repayment. The two-year term loans carry interest linked to Term SOFR or a base rate with rating-based margins. Unused commitments will incur a ticking fee beginning 30 days after closing. The agreement includes covenants that mirror the company's existing revolving credit facility. These impose limits on subsidiary indebtedness, liens, mergers, affiliate transactions, and sale-leasebacks, whilst requiring minimum interest coverage and maximum net leverage ratios. The structure is designed to reinforce Constellation Brands' financial flexibility and balance-sheet management.