Patient First

Walk-in urgent and primary care provider

Medical Assistant - Phlebotomist

Clinical Support & Patient AdministrationUpdated on Nov 5

Full-timeRichmond, VA, USAIn-person

About the Job

Requirements

Must be at least 18 years old.
Must have minimum typing experience.
Must be a high school graduate or equivalent.
Minimum of one year of clinical experience in a hospital or physician’s office is preferred.
Must be able to hear pages, bells, and the phone system.
Must be able to sit, stand, and walk for long periods, possibly 4 to 7 hours at a time.
Must be able to lift up to 50 pounds.
Must be able to attend scheduled CPR classes and code drills.
Must be able to prioritize and multitask.
Must be willing to work at any center due to a staffing or center emergency or reduction of work.

Responsibilities

Locate patients, obtain accurate vital signs using visual and auditory measures, triage patients, assess patients’ medical conditions, and prepare patients for physicals and medical treatment by physicians and nurses.
Understand and use the electronic medical record system.
Order lab, x-ray, and medical supplies as directed.
Notify the nurse and/or physician when the patient is ready for examination, communicate symptoms, and relay questions about lab or x-ray needs.
Assist nurses and physicians with various forms of patient treatment and care.
Handle physician and nurse requests respectfully and promptly.
Perform assigned lab duties and phlebotomy procedures.
Sterilize and set up instruments.
Receive and store supplies and restock treatment rooms as needed.
Report to the charge nurse before leaving at the end of the shift.
Follow ancillary guidelines as directed by the charge nurse, nurse supervisor, DMS, and physician.
Adhere to established policies and procedures.
Maintain cleanliness of the treatment area and complete biological cleanup in accordance with OSHA guidelines, along with other assigned maintenance duties.
Wash, dry, fold, and restock laundry and maintain the cleanliness of the washing machine and dryer lint trap.
Attend staff meetings as scheduled by the nurse supervisor or DMS.
Operate, use, and maintain medical and office equipment as trained.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide necessary patient care or maintain center operations.
Foster teamwork and maintain a positive and professional atmosphere.
Provide positive, warm, and friendly service in all interactions.
Understand and perform all duties as assigned.

The responsibilities of this job include, but are not limited to the following:

Locating patients, obtaining accurate vital signs by visual and auditory measures, triaging patients, assessing patients’ medical condition, and preparing patients for physicals and medical treatment by Physicians and Nurses;
Understanding and using the electronic medical record system;
Ordering lab, x-ray, and medical supplies as directed;
Notifying the Nurse and/or Physician when the patient is ready for exam while communicating symptoms and relaying questions about lab or x-ray needs;
Assisting Nurses and Physicians with various forms of patient treatment and care;
Handling Physician and Nurse requests with respect and in a timely manner;
Performing lab duties as assigned;
Performing phlebotomy procedures;
Sterilizing and setting up instruments;
Receiving and storing supplies; restocking treatment rooms as needed;
Reporting to the Charge Nurse before leaving at the end of the shift;
Following ancillary guidelines as deemed necessary by the Charge Nurse, Nurse Supervisor, DMS, and Physician;
Adhering to established policies and procedures;
Maintaining cleanliness of the treatment area and completing biological cleanup in accordance with OSHA guidelines and other maintenance assignments as directed;
Washing, drying, folding, and restocking laundry; maintaining the cleanliness of the washing machine and dryer lint trap;
Attending staff meetings as scheduled by the Nurse Supervisor or DMS;
Operating, using, and maintaining medical and office equipment as trained;
Completing assigned checklists and Policy Manager tasks within the assigned shift;
Being available to assist as needed, as breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations;
Fostering teamwork and ensuring a positive and professional atmosphere;
Providing positive, warm, and friendly service in all interactions;
Understanding and performing all duties as assigned.

Minimum education and professional requirements include, but are not limited to, the following:

Must be 18 years of age or older;
Minimum typing experience;
High school graduate or equivalent;
Minimum of one year of clinical experience in a hospital or physician’s office preferred;
Ability to hear pages, bells, and phone system;
Ability to sit, stand, and walk for long periods of time (possibly 4 to 7 hours at a time);
Ability to lift up to 50 pounds;
Ability to attend scheduled CPR classes and code drills;
Ability to prioritize and multitask;
Willingness to work at any center due to a staffing or center emergency or reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

About the Company

Patient First

Walk-in urgent and primary care provider

Patient First operates walk-in urgent care and primary care centers in the Mid-Atlantic, open every day from 8 am to 8 pm. Patients visit without appointments; clinicians assess symptoms, provide treatment or referrals, and arrange follow-up as needed for quick, convenient care. The company differentiates itself through a patient-first culture, strong employee recognition, and active community involvement that emphasizes accessible health education. Its goal is to provide reliable, convenient healthcare by keeping centers open with consistent hours and a focus on patient experience.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Glen Allen, Missouri
Founded: 1981

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