Front Desk Coordinator

Hudson River Trading (HRT) is seeking an experienced Front Desk Coordinator to join our Employee Experience team in the London office. This role requires you to be in our office five days a week.

As a Front Desk Coordinator, you will play a key role in managing the day-to-day administrative functions of our London office. Your job duties will vary — some days you will be focused on tackling operational issues, while other days you’ll work hand-in-hand with the Workplace Manager to bring our office culture to life. 

In this highly visible role, you’ll bring a strong sense of hospitality and professionalism to ensure every employee and visitor has a world-class experience. The ideal candidate has a hands-on approach to employee experience, excellent attention to detail, and the genuine desire to make an impact on everyone who comes through our doors.

Responsibilities

• Curate the arrival experience, acting as the cultural ambassador for the space
• Partner with the Workplace Manager on projects that elevate and improve the employee experience 
• Oversee all aspects of administrative duties for the front desk and the broader People Ops team which includes but is not limited to onboarding assistance, document management, and coordinating events
• Assist with building operations and facilities-related issues: submitting maintenance tickets, coordinating vendor visits, and handling facility emergencies in real time
• Answer and direct phone calls and voicemail to appropriate people
• Manage all aspects of mail — processing incoming shipments, ensuring timely pickups, and keeping mail areas organized and stocked
• Greet in-person visitors, facilitating a positive and welcoming experience 
• Monitor and manage badge inventory for HRT employees 
• Maintain an inventory of office supplies, including regular audits, purchasing, and restocking to ensure everything is well-stocked
• Maintain an organized and tidy office space, promoting a clean and professional work environment 
• Uphold security standards, ensuring employees and guests are following proper entry protocol 
• Utilize multiple platforms to stay on top of daily tasks, including Google Suite and Slack

Qualifications

• A minimum of 3 years of relevant experience in a similar role
• Experience operating in a fast-paced environment (tech or high-touch hospitality)
• Experience using macOS, Google Suite, Slack, Canva, and building/facilities platforms
• Capable of safely lifting and transporting items weighing up to 40 lbs
• A genuine desire to provide exceptional service
• Resourcefulness and the ability to proactively address issues before they arise 
• Strong context-switching, time-management, and prioritization skills
• First Aid at Work or Fire Warden certification (or willingness to obtain certification)