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Crate & Barrel

Omnichannel home furnishings retailer and brands

Designer

Retail SalesUpdated on Nov 12
Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

  • Ability to design attractive spaces and close sales by asking customers for the sale.
  • Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
  • Ability to communicate effectively and promptly, and translate the brand vision and customers’ wants and needs.
  • Strong affinity for technology, including 2D and 3D tools, Google Suite, and video conferencing, with proficiency in floor planning.
  • Ability to stay up to date on current design trends.
  • Ability to guide customers through the process from start to finish.
  • Ability to communicate proactively, stay goal oriented, and take feedback from leadership on adapting to business needs.
  • Proven track record of building long-lasting relationships with customers.
  • At least 1 year of relevant experience in furniture sales, home decor design, retail, or customer service.
  • Experience working one-on-one with clients and recommending solutions.

Responsibilities

  • Drive sales and provide an enriched customer experience through customer interactions and elevated design offerings in the store, customers’ homes, and virtually.
  • Create elevated CB2 designs for customers using preferred design tools to produce mood boards, 2D floor plans, product lists, and style inspiration.
  • Lead one-on-one design consultations in person or through email, phone, and virtual consultations, and deliver projects within determined timelines.
  • Maintain a clear understanding of CB2 brand aesthetics and merchandising strategy across store, online, and catalog channels.
  • Meet individual sales, key performance indicator, service, and productivity goals, and engage customers on the sales floor by demonstrating the company’s four steps of selling.
  • Stay informed about marketplace and industry trends.
  • Listen actively to identify products that meet customer needs and communicate applicable company loyalty services, including the Designer Rewards Design Trade Program, CB2 credit card, and gift registry.
  • Model excellent service and a positive, enthusiastic attitude in stores, virtually, and in customers’ homes, ensuring customers receive gracious, quick, and efficient service.

Desired Qualifications

  • Proficiency in Google platforms and virtual communication.
  • Experience with design tools.

About the Company

Crate & Barrel

Omnichannel home furnishings retailer and brands

Crate & Barrel sells home furnishings and decor across its brands—Crate & Barrel, Crate & Kids, CB2, and Hudson Grace—through stores and online. Products are curated, sourced, produced, and delivered with professional setup as part of a seamless omnichannel shopping experience. The company differentiates itself by operating multiple brand lines and a global franchise network, combining physical retail with a strong online presence and end-to-end service. Its goal is to help people build a home with purpose by offering accessible, well-curated furnishings across platforms and countries while focusing on customer experience and responsible business practices.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Naperville, IL
Founded
1962

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