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KONE

Manufactures and maintains elevators, escalators, doors

Assistant Service Operation Manager

Field ServiceConfirmed live in the last 24 hours
Full-timeWenzhou, Zhejiang, ChinaNo salary listedIn-person

About the Job

Responsibilities

  • Ensure customer satisfaction through high-quality service and accurate communication.
  • Ensure equipment safety and performance.
  • Manage sales service repairs.
  • Ensure the quantity and quality of sales leads and process those leads further.
  • Resolve customer service quality complaints.
  • Resolve customer complaints concerning invoicing for maintenance work.
  • Ensure the safety of end users, field personnel, and technicians.
  • Deliver service in accordance with service contract requirements, time limits, KONE quality standards, and local regulations.
  • Control field operating costs and CMII.
  • Manage repair requests and service repair sales.
  • Manage the contents and value of items in adjacent inventory.
  • Manage third-party visits and follow-up work.
  • Validate service contract technical terms with sales personnel.
  • Support maintenance of external equipment entering the LIS library.
  • Help KC3 resolve conflicts in technician repair assignments by determining priorities.
  • Resolve and close outstanding repair requests, responding when equipment is down and/or safety issues exist.
  • Reduce repair requests in the region.
  • Check repair and service repair invoices that were not automatically invoiced.
  • Complete planned maintenance visits on time.
  • Schedule planned maintenance and optimize routes.
  • Conduct field audits.
  • Investigate accidents and comply with company policies for evidence preservation and internal reporting.
  • Control and authorize overtime.
  • Be accountable for the performance of assigned technicians.
  • Motivate maintenance technicians and develop their capabilities.
  • Set technicians' performance goals and check their completion.
  • Communicate with technicians.
  • Manage technician absences and replacements, and schedule repair technicians.
  • Verify technicians' timesheets before payroll is issued.
  • Allocate equipment to technicians and ensure balanced workloads.
  • Define technician qualification requirements and determine technician recruitment and selection processes.
  • Define, authorize replacement of, and manage technicians' tools, vans, mobile phones/PDAs, and instruments.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size
10,001+
Company stage
IPO
Headquarters
Espoo, Finland
Founded
1910

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