WSH International Investments

Contract catering and brand portfolio management

Corporate Hospitality Waiter

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Comply with health and safety regulations, fire policy, environmental policy, and COSHH regulations, and use appropriate personal protective equipment.
Know the food and beverages being served and follow the applicable service procedures and service-level agreement.
Work effectively without supervision and organize and prioritize assigned tasks within allocated timeframes.
Maintain professional standards when serving guests and responding to customer requests.

Responsibilities

Prepare, set up, and provide services efficiently to agreed standards and time scales, clear rooms after each service, and report equipment faults.
Complete consumption sheets and follow correct beverage-service procedures.
Keep equipment secure and clean when it is not in use.
Carry out beverage and dry-store stock takes as required and notify management of ordering requirements.
Complete tasks on the daily work schedule, prioritize urgent tasks, and organize the workspace efficiently.
Greet customers and guests, remain visible and approachable during service, fulfill requests, and provide discreet, professional service in line with company standards.
Take responsibility for quality and service standards and seek ways to improve them.
Share information, encourage participation in joint tasks, understand colleagues' different team roles, and cover colleagues' hours and responsibilities when they are absent.
Report hazards to management and follow unit cleaning standards.
Attend training courses and participate in training as required.
Provide the Manager and chefs with client and guest comments or special requests.
Support new working methods, adapt to new procedures, and identify more efficient ways of working.
Fulfill the requirements of the Business Conduct Policy and carry out reasonable management requests.

Job Description

Overall Objectives: To work in a professional, flexible, and proactive manner within the hospitality department and to provide the highest standard of service to client and their guests.

Client Service and quality standards

To ensure that all preparation, set-up, and services are completed efficiently to the agreed standards and time scale set within the Service Level Agreement and that rooms are cleared after every service reporting any faults in equipment.
To ensure the correct procedures are adhered to regarding the service of beverages and that the appropriate consumption sheets are filled accordingly.
To be customer focused on all times, by being visible during service, approachable and quick to exceed expectations in fulfilling customer needs.
To ensure all equipment used during service is kept secure and clean when not in use.
Carry out beverage and dry sore stock takes as required.
Ensure daily knowledge of the food to be served and all food and beverages to be served in line with the Service Level Agreement.
Complete tasks on daily work schedule within time allocated.
Prioritise to ensure important and urgent tasks are done within deadline.
Organise workspace efficiently.
Work effectively without supervision.
Always take personal responsibility for quality and service standards and actively seek ways to improve them.
Acknowledge and greet all customers and follow up on their requests.
Approach and complete tasks with enthusiasm.
To meet, great and serve guests in a discreet and professional manner in line with company standards.

People

Share information and encourage others to participate in join tasks.
Understand the others have different team roles.
To cover the hours and responsibilities of colleagues in their absence
Make an immediate and positive impression and have a can-do attitude.
Smile and maintain positive communication with customers, colleagues, and managers.

Health & Safety, Food Safety, the Environment

Comply with Health & Safety Regulations, Fire Policy & Environmental Policy and report all hazards to management.
To follow the unit cleaning standards and to follow COSHH regulations and use appropriate personal protective equipment.

Additional Responsibilities

To carry out any reasonable management requests and attend training courses when required.
To notify management of ordering requirements
To ensure you feed back to the Manager and Chef’s any comments or special requests made by clients and their guests.
Actively support new methods of work and adapt to new procedures.
Participate in training as required.
Find new and more efficient ways.
Ensure the requirements of the Business Conduct Policy are always fulfilled.

Qualifications

Additional Information

Compensation: N/A to 31512 (GBP) (YEARLY)

About the Company

WSH International Investments

Contract catering and brand portfolio management

WSH is a British holding company that owns and operates brands in food services and hospitality, with contract catering as its core business. It runs BaxterStorey, Benugo, and Searcys, delivering high-quality food and service to clients like businesses, schools, and public venues, focusing on fresh, seasonal, and locally sourced ingredients. Its portfolio approach across corporate dining, restaurants, and cafes, plus centralized procurement and operations, differentiates it from competitors. Its goal is to provide dependable, high-quality catering and hospitality, grow its brand portfolio, and optimize costs to deliver value to clients and stakeholders.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Reading, United Kingdom
Founded: 2011

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