All Accor

Global hotel management, franchising, loyalty program

Reception Team Member

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeYork, UKNo salary listedIn-person

About the Job

Requirements

A service-focused personality is essential.
Previous experience is ideal but not essential.
Fluency in English is required.
Ability to cover day shifts when needed is essential.

Responsibilities

Greet guests, check them in, respond to requests, and settle accounts while providing a memorable experience.
Take initiative to add a personalized experience for guests.
Handle payments by credit card and cash.
Communicate with guests by email and phone.
Work morning or afternoon shifts according to business needs.
Enroll guests in Accor Loyalty Membership.
Promote hotel facilities and identify opportunities to enhance guests’ stays through upselling.
Handle guest complaints following Accor standards.
Communicate with all departments.
Pass important information to the next shift and colleagues.
Ensure the task list is completed.
Proactively resolve problems.

Desired Qualifications

Experience working with Opera or a related system is a plus.
Additional languages are a plus.

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

WHAT YOU WILL BE DOING:

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Dealing with payments (credit cards and cash
Communicate with guests by emails and on the phone
Willing to work morning or afternoon shifts according to the needs of the business
Enrol our guests to Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Service focused personality is essential; experience is an asset
Dealing with guest complaints following Accor standards
Great Communications with all departments
Making sure all important information is passed to next shift and your colleagues
Assure task list has been done
Being proactive in sorting-out problems
Working with Opera or a related system are a plus
Fluency in English

Qualifications

Your experience and skills include:

Previous experience ideal but not essential.
Service focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

Ability to cover day shifts where needed is essential.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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