Koch Industries

Private conglomerate in energy and materials

Representative - Customer Service

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeDongguan, Guangdong Province, ChinaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
At least 3 years of similar work experience is required.
Fluent spoken English and good listening, reading, and writing skills are required.
Experience using enterprise resource planning (ERP) applications is required.
Good Excel application skills and data analysis skills are required.
Preferred: 5 or more years of similar work experience; planning experience is a plus.
Preferred: SAP application skills and knowledge of MMOG/LG and FORMAL-Q systems.

Responsibilities

Review new orders and analyze changes in demand.
Analyze daily demand, work with the planner to obtain delivery schedules, and confirm schedules.
Log in to the customer portal to share information or take required actions.
Arrange shipments according to inventory, customer-requested dates, and shipping mode; trace shipments; and assist with managing returnable packaging with the warehouse and customer.
Respond to customer inquiries promptly and help prevent customer complaints.
Manage NPI orders and arrange shipments.
Maintain customer master data in SAP.
Work with the project manager and cross-functional colleagues on products from NPI through mass production.
Follow up on RMA/RGA matters, working closely with quality assurance, the warehouse, customs, and the planner.
Support payment-related matters.
Prepare required daily, weekly, and monthly reports.
Perform other related duties as assigned by management.
Handle inter-company accounts and end customers as requested by the business.

Desired Qualifications

At least 5 years of similar work experience, with planning experience considered a plus.
Experience with SAP and knowledge of MMOG/LG and FORMAL-Q systems.

DUTIES & RESPONSIBILITIES:

1.	New order review and demand analysis. 新订单评审和需求变化分析。
2.	Daily demand analysis and work with planner to get the delivery schedule and do the confirmation. 需求分析和交期确认。
3.	Login in customer portal share the information or take the corresponding actions required accordingly. 每天登录客户门户网站，确保客户传递的信息分享给内部或者及时执行。
4.	Arrange shipment according to inventory, customer requested date and shipping mode. Shipment tracing. Assist in managing returnable package with warehouse & customer. 根据库存，客户要求交货时间和运输方式按时安排出货, 跟进到货。协助管理周转箱。
5.	Reply customers inquires timely and no complaint from customer. 积极响应客户，避免客户投诉
6.	NPI order management & Shipment arrangement. 预批量订单管理和出货安排
7.	Customer master data maintain in SAP. 客户基本信息的维护到SAP.
8.	Work with PM & cross function from NPI to mass production. 与相关部门同事合作，跟进产品从NPI 到量产阶段事宜。
9.	Follow up RMA/RGA, closely work with QA, WH, customs & Planner about RGA following up. 和相关部门紧密合作，跟进退货相关事宜
10.	Payment supporting. 结算和请款相关问题的协助。
11.	Daily/weekly/monthly reports that are required. 做一些CSR日常需要做的报告。
12.	Perform other related duties as assigned by management. 主管/上司安排的其它工作

SCOPE:

Handle the inter-company accounts & end customers that are requested by the business.

跟进莫仕内部客户和因业务需要的终端客户

EDUCATION:

REQUIRED:

Bachelor’s degree

本科学历

WORK EXPERIENCE:

REQUIRED:

At least 3 years similar working experience

至少三年以上的相关工作经验

PREFERRED:

5 years or above similar working experience and planning experience will be a plus

五年以上客户服务或者生产计划工作经验

SKILLS & ABILITIES:

REQUIRED:

English---Fluent oral English, good listening, reading and writing skills;

ERP application; Good excel application skills and data analysis skills;

Good communication skills;

Sense of urgency; accountability; strong learning ability, strong ability to work under pressure, careful ，patient and proactive & positive.

英语听说读写流利;

熟练使用ERP；熟练使用Excel并进行数据分析；

良好的沟通能力; 有责任心，紧迫感; 学习能力强，抗压能力强，细心，有耐心，积极乐观。

PREFERRED:

SAP application; MMOG/LG & FORMAL-Q Knowledge

SAP应用熟练; MMOG/LG & FORMAL-Q等体系培训知识

Who We Are

{Insert company language from Company Boilerplate Language Guide}

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

About the Company

Koch Industries

Private conglomerate in energy and materials

Koch Industries is a large, private, diversified conglomerate that operates in energy, chemical processing, and manufacturing. It started from an innovation that turned heavy crude oil into gasoline and grew through long‑term investments rather than short‑term market moves. The company generates value by refining fuels and producing chemical products, and it operates Georgia-Pacific, a major maker of paper and building products. Its business model relies on reinvesting most earnings back into the company to fund steady, long‑term growth rather than paying out frequent dividends or seeking quick profits. Koch differentiates itself from many competitors by staying privately owned, which reduces pressure from public markets and enables longer‑range planning. The company’s goal is to build scale and durability across its holdings by sustainable, multi‑decade growth rather than rapid, episodic gains.

Company size: 5,001-10,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $985.2M
Headquarters: Wichita, KS
Founded: 1940

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