Community Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Provides general reception service to the NWT Resource Centre by:

• Answering the telephone and referring calls to the appropriate departments
• Delivering messages as required
• Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations
• Receiving general public walk-ins and referring them to the appropriate department
• Ensuring the cleanliness and tidiness of the reception areas.

Community Services Support

• Distributing food hampers and clothing vouchers & the required paperwork/data entry
• Arrange for appropriate discarding of non- monetary donations that are unusable.
• Receive, sort and organize non-monetary donations or purchased products following direction from caseworker or supervisor.
• Responsible for stocking and distributing of toiletries to clients
• Responsible for letting clients in to utilize the laundry and shower facilities.
• Maintain safety of the clients and the facility
• Light lifting and moving boxes.
• Work cooperatively with volunteers
•  Provide crisis intervention as required
• Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives
• Prepare food hampers for clients
• Maintain food bank cleanliness, tidiness, and organization.
• Refer clients to other community resources where appropriate
• Other duties as assigned by Community Services Supervisor or designate

Administrative support:

• Recording statistics for Community Services Department and Corps
• Filing for Community Services Department
• Receipt, recording and disbursement of mail.
• Accept walk-in monetary donations and provide temporary receipts to donors
• Support leadership staff with correspondence, filing and scanning.
• Other duties as assigned by the Executive Director or Corps Officer

Contacts

There is constant contact with the public. The incumbent is the public’s first contact with The Salvation Army NWT Resource Centre. As well, there is steady interaction with the rest of the staff. 

Working Conditions:

• The work environment entails frequent association with individuals who are under the influence of alcohol or other drugs as well as other mental health issues, and the associated behaviours of such states.
• There can be stress due to potential chaotic encounters. 
• The incumbent will have to address uncooperative individuals.
• There will be general housekeeping tasks required in order to maintain workspace.
• Lifting/moving of up to 40 pounds is required.

Equipment:

• MS Office (MS Word, MS Excel, MS Outlook)
• HIFIS and Link2Feed
• Printers (various)
• Telephone
• Photocopier
• Radios i.e. walkie- talkie
• Report writing, e-mail, general correspondence
• Contact with public, reporting to supervisors
• Data collection
• Making extra forms

Education, Qualifications and Certifications:

• Social Service Experience
• Possess strong computer skills
• Ability to learn Salvation Army specific software including Link2Feed
• Have current First Aid/CPR certification
• Clear Criminal Record Check required
• Completion of high school plus additional courses in facilities management or equivalent

Experience and Skilled Knowledge Requirements: Previous experience in reception or general administrative work experience

Skills and Capabilities:

• Willingness to adhere to the Mission Statement and values of The Salvation Army
• Awareness of issues involved in aboriginal and cross-cultural ministry
• Computers skills are essential – MS Office and ability to learn other software applications
• Effective communication in English both written and oral
• Effective time management and organizational skills
• Ability to work independently, unsupervised and within a team environment
• Exceptional Customer Service skills
• De-escalation techniques acquired through verbal judo or NVCI training.
• Self-directed and motivated
• Ability to work under stressful circumstances
• Ability to multitask and effectively manage and respond to multiple demands

Compensation:

The target hiring range for this position is $26.87 to $27.81 with a maximum of $28.74.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.