Merchant Operations Lead

About the Role

The Mexico Merchant Operations Lead is a strategic position in our Central Operations team from LatAm. This person will lead a team focusing on improving Merchant Quality and Experience across all Mexico territories with a hyperlocal focus. They will work very closely with the Mexico leadership team in order to design the strategy and to be an enabler of key results across markets.

What You’ll Do

• Manage a high-performing team - You will be responsible for managing a large team with a high bar on executional excellence and delivering results. You will own the planning process and will be setting clear goals and guidelines for your team in order to achieve key results.

• Analyze data and optimize processes - You need to be constantly monitoring our merchant operations with a high level of granularity and understanding of marketplace dynamics. You need to be capable of identifying issues, proposing solutions and executing and monitoring processes implemented with a continuous improvement mindset.

• Design the Strategy - You will be responsible for connecting the territory strategy with the Merchant vision in order to be an enabler for experience and growth. You will plan what to do in terms of merchant experience and quality, in order to have a reliable and efficient operation.

• Align Stakeholders on projects and priorities - You will be working closely with the Mexico territory and commercial teams in understanding their priorities and needs in order to incorporate them in the merchant processes you own, with a focus on long-term solutions.

What You’ll Need

• At least 8 years of experience in business consulting, investment banking or other hyper-growth startups is preferred

• Critical thinking and analytical rigour, as you will be dealing with data (i.e reports, experiments) and scaling processes.

• Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.

• #Seetheforestandthetrees: Ability to abstract from the day-to-day operations to be able to design a high-level strategy for the team, but also able to get deep into problem-solving to identify issues.

• Excellent Stakeholder Management skills with experience in aligning priorities and tradeoff proposals.

• Experience in executing complex projects by managing and coordinating several people and teams (direct management/PMO).

• Previous experiences that prove your sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution several times during a regular week.

• English and Spanish professional proficiency.

• Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL).