Full-Time

Senior Account Manager

Confirmed live in the last 24 hours

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Data & Analytics
Consumer Software

Senior, Expert

London, UK

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Marketing

You match the following Iterable's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Possess Relevant SaaS experience in Sales, Account Management or Customer Success
  • At least 8 years closing recurring revenue SaaS deals with Enterprise customers with business and technical stakeholders as a part of the buying process
  • At least 5 years of experience selling to existing customers and driving successful contract renewals
  • Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non-technical customers
  • Demonstrate a strategic mindset, with the ability to map and understand complex organization structures of global, multi-brand companies
  • Can effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges
  • Can conduct strong discovery with customers to assess value and impact
  • Utilize discovery findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers
  • Shows strong ability to multi-thread customer stakeholders, not just during deals, but through the customer lifecycle
  • Are seen as marketing experts by our clients, capable of guiding them through complex marketing landscapes and offering innovative, data-driven solutions to enhance their marketing efforts
  • Have a proven track record as a closer, confidently asking for business and discussing value and pricing
  • Are inherently trustworthy, earning the respect and trust of both customers and colleagues
  • Excel in problem-solving, demonstrating a proactive approach to overcoming challenges and achieving goals
  • Are service-oriented, willing to go the extra mile for their clients
  • Exhibit a proactive mindset, taking charge of the commercial plan and not waiting to take action
  • Demonstrate the ability to thrive in an agile, evolving environment
  • Show a willingness to experiment and iterate quickly
  • Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success
  • Are effective team players, collaborating well with others and prioritizing team success.
Responsibilities
  • Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure
  • Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention
  • Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions
  • Execute win/win renewal negotiations to maximize contract value while protecting client relationships
  • Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience
  • Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions and use cases
  • Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion
  • Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively
  • Work with leadership to test and optimize strategies for customer engagement and revenue growth.
Desired Qualifications
  • Technical degree (Bachelors in Computer Science, Engineering, etc)
  • MBA
  • Familiarity with enterprise email marketing and/or marketing automation solutions
  • MEDDPICC, Value Selling, Command the Message Methodology

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design tailored content for each customer, ensuring that communications are relevant and impactful. By orchestrating messages across various channels, Iterable reduces noise and enhances the customer experience, enabling businesses to respond quickly to customer signals. The service operates on a subscription model, where clients pay a fee based on their specific needs. Iterable also incorporates AI to improve the effectiveness of marketing messages, offering features that support cross-channel communication and advanced personalization. The company's goal is to empower businesses to thrive in a competitive market by fostering strong, one-on-one relationships with their customers.

Company Stage

Series E

Total Funding

$332.9M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.
  • Native WhatsApp integration expands global reach for engaging international audiences.
  • Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

What critics are saying

  • Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.
  • Potential data privacy concerns with GDPR compliance in the EMEA region.
  • Economic uncertainties may impact subscription renewals and new customer acquisitions.

What makes Iterable unique

  • Iterable offers AI-driven cross-channel features for personalized customer engagement.
  • The platform's Smart Ingest feature consolidates data from multiple sources for better insights.
  • Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

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Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan