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Beth Israel Lahey Health

Integrated health system delivering care, education

Per Diem Medical Assistant

Part-TimeUpdated
$21 - $28.26/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Entry
United States
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or equivalent GED is required.
  • Graduation from an accredited medical assistant program is required.
  • Strong interpersonal and customer service skills are required to communicate with patients, family members, physicians, other health care providers, and colleagues.
  • Knowledge of medical terminology is required.
  • Strong problem-solving abilities and analytical skills are required to ensure patients’ needs are met.
  • Basic computer skills are required to input and retrieve clinical information and patient registration and appointment information.
  • Critical thinking and good judgment are required in performing tasks.
  • Good organizational skills and the ability to multitask and prioritize daily assignments are required to ensure smooth workflow.
  • Staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Provide direct and indirect care to a specified group of patients in a variety of healthcare settings under general supervision.
  • Provide safe patient care by maintaining organizational skills that coordinate safe delivery of quality care for assigned patients and families.
  • Participate in a culturally competent plan of care that identifies patient problems and expected outcomes and addresses preventative measures.
  • Deliver care specific to the patient’s age.
  • Care for patients as delegated by the provider, registered nurse, or licensed practical nurse.
  • Contribute information provided by the patient or family to the assessment of health status.
  • Evaluate outcomes of interventions within scope and follow directions on a modified plan of care.
  • Provide necessary physical care to appropriate patient populations.
  • Utilize and transport equipment.
  • Administer treatments as ordered by the provider.
  • Assist with examinations and procedures.
  • Collaborate with nurses, physicians, other colleagues, patients, and families to ensure quality and continuity of care.
  • Participate in and support the educational plan for patients and families.
  • Support community-based activities within and beyond the Lahey community.
  • Adhere to unit policies, procedures, and setting-specific practice guidelines.
  • Provide and maintain patient safety in the care environment.
  • Fulfill the role in regulatory compliance and readiness.
  • Uphold standards of quality care.
  • Participate in departmental or interdepartmental quality improvement activities.
  • Complete mandatory education successfully.
  • Maintain adherence to confidentiality policies and comply with organizational policies and behavioral expectations.
  • Incorporate organizational guiding principles, mission, and goals into daily activities.
  • Maintain courteous and effective interactions with colleagues and patients and adhere to customer service standards.
  • Perform other duties as needed or directed to meet departmental needs.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, MA

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.