Physician Account Manager

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories.  The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. 

This is a field-based sales position. The territory encompasses Western Denver, Boulder, out to Steamboat Springs, and surrounding areas.

Total Earnings (base salary plus uncapped incentive plan): $116,000 - $121,000 / annually

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Company Vehicle and Gas Card
• Uncapped Sales Incentive Plan
• Best in Class Commercial New Hire Training
• Commercial-Specific Leadership Development Program
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

Required Work Experience:

• Three to four years of experience in sales or with account ownership 

Knowledge:  

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business. 

Skills: 

• Ability to develop and sustain strong customer relationships and strong planning and organizational skills 
• Excellent oral and written communication and presentation skills 
• Solid PC skill including Microsoft Software. 

Education:

• Bachelor’s Degree Required

Licenses and Certifications

• Valid driver’s license (Required)

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs 
• Ensure customer retention by maintaining relationships with current accounts 
• Drive growth in their assigned Key Accounts 
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives. 
• Partner with Physician Account Executive to resolve account specific service issues 
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues 
• Escalate service issue non-resolution as appropriate 
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) 
• Provide continuing education to the customer on new technologies and laboratory testing 
• Ensure compliance with company policies and government regulations 
• Complete all administrative tasks thoroughly and promptly 
• Follow up communications with Physician Account Executives and customers