Full-Time

Senior Program Manager

Outsourced Solutions

Posted on 9/3/2024

Upwork

Upwork

10,001+ employees

Online platform connecting freelancers and clients

Consulting
Enterprise Software

Compensation Overview

$80.3k - $108.8kAnnually

+ Annual Bonus + Equity Incentive Program

Senior

Remote in USA

Remote-first organization; hiring in 19 states.

Category
Project Management
Business & Strategy
Requirements
  • 5-10 years experience in account management, program management, or project management role
  • Experience working with Fortune 500 customers on complex projects
  • You’re a people person who can collaborate with both internal business partners and client stakeholders to execute on shared goals
  • You’ve led globally distributed and/or remote teams of project managers, recruiters and/or sales people; people management a plus
  • Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results
Responsibilities
  • Execute outsourced service programs for target enterprise accounts, partnering with client contacts and coordinating contracted team fulfilling clients' work services
  • Work cross functionally for operational growth within assigned programs; including but not limited to maintaining staffing goals, compliance standards, and increased efficiencies
  • Provide thought leadership and strategic counsel to the client (e.g., best practice presentations, cost savings recommendations, reporting)
  • Evaluate job requests from customer for appropriateness for our workforce; help tweak where needed
  • Manage TBD size of delivery managers and support team
  • Facilitate troubleshooting of tooling issues and partner with cross functional partners to resolve
  • Consult with Sales and client prospects on new Managed Services business opportunities

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Company Stage

IPO

Total Funding

$143.8M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
  • The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
  • Upwork's recognition as the top job posting site boosts its credibility among employers.

What critics are saying

  • Increased competition from Fiverr and Toptal threatens Upwork's market share.
  • The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
  • Strategic shifts under new management may not align with current client expectations.

What makes Upwork unique

  • Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
  • The platform offers tools like time tracking and invoicing for efficient project management.
  • Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

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Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan

INACTIVE