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Full-Time

Senior Program Manager

Outsourced Solutions

Confirmed live in the last 24 hours

Upwork

Upwork

10,001+ employees

Online platform connecting freelancers and clients

Consulting
Enterprise Software

Compensation Overview

$80.3k - $108.8kAnnually

+ Bonus + Sales Incentive + Equity Incentive

Senior, Expert

Remote in USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Sales
Management
Requirements
  • 5-10 years experience in account management, program management, or project management role
  • Experience working with Fortune 500 customers on complex projects
  • You’re a people person who can collaborate with both internal business partners and client stakeholders to execute on shared goals
  • You’ve led globally distributed and/or remote teams of project managers, recruiters and/or sales people; people management a plus
  • Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results
Responsibilities
  • Execute outsourced service programs for target enterprise accounts, partnering with client contacts and coordinating contracted team fulfilling clients' work services
  • Work cross functionally for operational growth within assigned programs; including but not limited to maintaining staffing goals, compliance standards, and increased efficiencies
  • Provide thought leadership and strategic counsel to the client (e.g., best practice presentations, cost savings recommendations, reporting)
  • Evaluate job requests from customer for appropriateness for our workforce; help tweak where needed
  • Manage TBD size of delivery managers and support team
  • Facilitate troubleshooting of tooling issues and partner with cross functional partners to resolve
  • Consult with Sales and client prospects on new Managed Services business opportunities

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Company Stage

Series A

Total Funding

$30M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships with companies like KellyOCG and OpenAI expand Upwork's reach and enhance its service offerings.
  • The introduction of AI solutions like Uma positions Upwork at the forefront of the evolving gig economy, potentially increasing user satisfaction and engagement.
  • Upwork's diverse client base, ranging from small businesses to large enterprises, provides a stable and varied revenue stream.

What critics are saying

  • The competitive landscape, with platforms like 99Designs, requires Upwork to continuously innovate to maintain its market position.
  • Dependence on service fees means any changes in fee structure or user dissatisfaction could impact revenue.

What makes Upwork unique

  • Upwork's AI-driven innovations, such as the AI bot Uma, enhance the hiring and matching process, setting it apart from traditional freelance platforms.
  • The platform's comprehensive suite of productivity tools, including time tracking and project management, offers a seamless experience for both freelancers and clients.
  • Upwork's tiered fee structure incentivizes long-term client relationships, unlike competitors with flat fee models.