Club Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Club Supervisor is a high-energy, guest-facing position responsible for supervising day-of-event operations within assigned Club areas at Benchmark International Arena. Club Supervisors play a key role in elevating the guest experience by ensuring food and beverage service areas are properly staffed, stocked, clean, and operating efficiently. This role requires strong communication skills, attention to detail, mobility, and the ability to work effectively in a fast-paced, high-volume event environment. The Club Supervisor supports the Club Management team by assigning positions, guiding staff performance, monitoring food and beverage quality, maintaining inventory levels, ensuring service areas are event-ready, and addressing guest needs. The Club Supervisor is expected to maintain OVG standards while creating a welcoming, professional, and positive environment for both guests and team members. The employee must maintain excellent attendance and be available to work events as scheduled based on business needs.

This role will pay an hourly rate of $23.00 – $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida. With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils; the 11,000 square-foot Budweiser Biergarten with incredible views of the city; and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

• Assign positions, provide supervision to Club staff, and guide employee performance throughout events.
• Ensure assigned Club areas, food stations, and service areas are fully stocked, clean, organized, and event-ready.
• Monitor food and beverage quality, temperature, freshness, and presentation.
• Ensure food and beverage service is delivered efficiently, accurately, and in accordance with OVG standards.
• Monitor inventory and product levels and communicate restocking needs to management.
• Supervise opening and closing procedures for assigned Club areas.
• Address guest questions and concerns professionally and courteously, escalating issues to management when appropriate.
• Monitor staff compliance with food safety, sanitation, and responsible alcohol service requirements.
• Ensure employees follow proper food handling, sanitation, and service procedures.
• Report equipment, facility, or maintenance issues to management and assist in ensuring equipment functions properly.
• Monitor the cleanliness and appearance of assigned Club areas throughout each event.
• Train and coach Club staff on proper service standards, food safety, POS procedures, and guest service expectations.
• Communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner that promotes a positive, enthusiastic, and cooperative work environment.
• Work closely with Club Managers and other Supervisors to ensure smooth event operations and consistent service.
• Assist with resolving operational issues and making decisions within established guidelines.
• Perform other duties as assigned by management.

• 2–3 years of experience in the food service, hospitality, concessions, or a related industry is preferred.
• High school diploma or equivalent is preferred.
• Ability to work effectively in a team-oriented, fast-paced, and event-driven environment.
• Must possess a valid alcohol and food service permit, if required by applicable state and federal regulations.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages, as they relate to POS transactions, cash handling, and product inventory.
• Ability to operate a POS system and learn venue-specific POS procedures.
• Excellent interpersonal and communication skills, with a friendly and positive attitude toward coworkers, managers, volunteers, and guests.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.