Commercial Technology Director - Technology
Full-Time
No salary listed
Expert
Master's, MBA
Chicago, IL, USA
In PersonTravel is required to support client delivery and internal initiatives.
ConsultingTechnology & Systems Consulting
About the job
Requirements
- 10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
- Strong experience leading cross-functional teams across strategy, technology, and analytics.
- Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
- Hands-on expertise in at least two of the following areas: omnichannel strategy and commercial data governance; omnichannel data infrastructure including data warehouses, customer data platforms, identity, consent, and clean rooms; content operations and enablement including modular content and medical, legal, and regulatory workflow optimization; omnichannel orchestration including next-best-action, digital targeting, and personalization; marketing automation platforms including HubSpot, Salesforce, Veeva, and Adobe; or measurement and analytics including media mix modeling, multi-touch attribution, and channel performance dashboards.
- Experience with life sciences commercial models, including brand marketing, field force enablement, access and payer considerations, and digital engagement.
- Track record of active business development and contributing to account and practice area growth.
- Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
- Willingness to travel to support client delivery and internal initiatives.
Responsibilities
- Lead major workstreams within commercial transformation programs, including omnichannel acceleration, customer relationship management modernization, data-driven targeting, and digital execution readiness.
- Translate client business goals into actionable commercial technology roadmaps spanning Veeva, Salesforce, Adobe, OCE, customer data platforms, digital asset management, and broader marketing technology ecosystems.
- Manage day-to-day delivery for large omnichannel and customer relationship management engagements, including platform redesign, next-best-action deployments, marketing automation enhancements, modular content operations, and consent and identity management.
- Drive commercial analytics and insight generation by partnering with data teams to define key performance indicators, implement measurement frameworks including media mix modeling and multi-touch attribution, and operationalize return-on-investment tracking.
- Develop deliverables including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
- Engage senior client stakeholders to define requirements, align priorities, and ensure program success.
- Support sales pursuits by contributing to proposals, demonstrations, statements of work development, effort estimation, and solution design.
- Create and refine internal intellectual property, including frameworks, accelerators, templates, and domain-specific methodologies.
- Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
- Coach and develop Engagement Leads and Analysts, fostering capability building across omnichannel, customer relationship management, data, and marketing technology disciplines.
- Collaborate across global teams to scale best practices and support multi-region delivery models.
- Ensure operational excellence across delivery risk management, quality assurance reviews, stakeholder communication, and change management.
Desired Qualifications
- An MBA or Master's degree in a relevant field.
About the company
ProcDNA focuses on commercial analytics and technology consulting for life sciences and biopharma. It helps clients turn data into actionable insights through analytics, technology, and data science services, including specialized offerings like Auxo HCP 360 for data management, marketing, and customer relationship optimization. The company delivers tailored solutions in areas such as commercial planning, market assessment, and patient journey quantification, enabling precise business decisions and growth. What sets ProcDNA apart is its deep expertise in market access analytics, sales strategy, and campaign ROI, backed by a leadership team with over a century of combined experience, a track record with 25 clients across 40 disease indications, and a presence in five office locations. The overarching goal is to drive growth for biopharma clients by turning complex data into clear, strategic actions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
South San Francisco, California
Founded
2019
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Simplify's Take
What believers are saying
- August 2026 Bengaluru expansion signals demand for more delivery capacity and client work.
- March 16, 2026 Reuters Pharma presence supports lead generation across commercial and medical functions.
- June 2026 Business Circle recognition strengthens recruiting and enterprise credibility with biopharma clients.
What critics are saying
- ProcDNA disclosed no funding, creating dependence on services revenue and sales execution.
- Glassdoor's 2025 reviews showed 58% recommendation and 2.4 work-life balance, pressuring retention.
- A Veeva or conference-intelligence imitation from Accenture, IQVIA, or ZS erodes differentiation by 2027.
What makes ProcDNA unique
- ProcDNA's 2026 Veeva Services Partner status deepens execution credibility with life sciences buyers.
- Its January 2026 Conference Intelligence package spans oncology, neurology, dermatology, cardiology, and endocrinology.
- ProcDNA reached 400-plus professionals across eight locations by January 2026.
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Benefits
Hybrid Work Options