V

Vinfen

Health and human services for disabilities

Residential Counselor - Mental Health Services

Full-TimeDeadline 8/14/27
$23.58/hr
Entry
Lowell, MA, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A high school diploma or equivalent is required.
  • A valid driver’s license must be presented at employment; incumbents must be at least 21 years old, have held a valid U.S. driver’s license for at least six months, and pass a driver screening background check.
  • If using a personal vehicle, maintain adequate insurance and a safe driving record subject to annual checks.
  • Ability to perform physically active tasks including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
  • Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
  • Ability to operate a computer and office equipment such as a calculator, copier, and printer; sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
  • Ability to assist Persons Served with activities of daily living and remain stationary for 50% of the time as needed.
  • Ability to speak, hear, and communicate with Persons Served, staff, and external representatives.
  • Required visual abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
  • CPR certification is required within two weeks of hire.
  • First Aid certification is required within two weeks of hire.
  • Medication Administration Program (MAP) certification is required within 150 days of hire.
  • Ability to establish supportive, trusting relationships with Persons Served, families, and neighbors; exercise sensitivity to cultural, religious, ethnic, disability, and gender issues; balance competing priorities; make independent judgments; and work professionally and confidentially.
  • Knowledge of personal computer applications and equipment.
  • Commitment to supporting Persons Served’s ability to live, work, build meaningful relationships, and receive resources and support in their chosen community.
Responsibilities
  • Provide direct service in an intensive group living environment, helping Persons Served overcome barriers to independent living.
  • Implement treatment plan support interventions as directed by the Clinical Program Director and complete day-to-day assignments as directed.
  • Use recovery-oriented, person-centered, harm-reduction, trauma-informed, culturally competent, and strengths-based approaches.
  • Orient new residents to the residence.
  • Follow safety, maintenance, human rights, operational policies, and physical-site licensing standards and regulations.
  • Store, administer, document, and dispose of medications according to MAP requirements, funding-source regulations, and company policy; ensure compliance with Vinfen MAP protocols and teach medication management.
  • Assist or accompany residents to regular medical and psychiatric appointments.
  • Support residents’ participation in operating the residence, including meal preparation and site maintenance; help residents prepare meals.
  • Encourage social interaction and create a collaborative environment in which residents, families, friends, and other important people are welcomed and respected; serve as a resource for neighbors.
  • Advocate for residents and promote their access to healthcare and employment services.
  • Support evidence-based and best-practice interventions, including Motivational Interviewing, Harm Reduction, Housing First, Stages of Change, Seeking Safety, and Cognitive Behavioral interventions.
  • Participate in training, supervision, and staff meetings as requested; assist with orientation of new staff.
  • Complete required documentation and incident reports as needed; contribute to program quality-improvement goals and objectives.
  • Help residents use crisis intervention techniques when necessary and access on-call backup when needed.
  • Perform physical-site maintenance according to the maintenance schedule and other related duties as assigned.
Desired Qualifications
  • An associate’s degree in a human service discipline is preferred.
  • One to two years of job-specific experience in the human services field is preferred.
  • Bilingual or bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Pet Insurance

Paid Vacation

Paid Holidays

Paid Sick Leave

Tuition Reimbursement

Employee Referral Bonus

Employee Discounts