Residential Coordinator

JR 5868
Residential Coordinator - Fontaine Inn
San Jose, CA 95121
Salary: $27.44 to $32.63 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

Work Schedules: Sunday - Thursday 1pm to 930pm

Lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience.

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PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Interim Housing Services team as the Residential Coordinator at the Fontaine Inn location.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

ABOUT THE JOB
As part of the Interim Housing Services team, the Residential Coordinator is responsible for the safety and basic needs of interim housing guests during their stay. The Residential Coordinator provides care and assistance to guests while exemplifying and promoting the established interim housing guidelines to ensure a safe and stable environment for all. The Residential Coordinator also assists with various tasks and duties that support the operation of the interim housing site. This includes, but is not limited to, assisting with meal preparation, answering phones, and assisting with general facility needs as they arise.

Position Responsibilities include: 

• Complete progress notes on every face-to-face/telephone contact with participants or collateral contact by the end of each shift. 
• Provide facility tours to guests and new program participants. 
• Provide support to the case managers and program participants to support guest goals as established in individualized service plans. 
• Monitor and maintain the interim housing floors to ensure a hospitable and inclusive environment. This may include keeping program participant space organized and clean, providing hygiene needs, etc. 
• Work in collaboration with the case management and operations team to ensure that the facility is clean and safe for all. 
• Provide crisis intervention services focused on enhancing the participants’ ability to independently problem solve, use effective coping skills, and manage own care. 
• Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, and Harm Reduction. 
• Utilize lived experience to cultivate strong rapport and engagement in services. 
• Provide interim housing guests with information, referrals, linkages, and advocacy for identified needs as much as possible. 
• Creatively use and develop community resources to broker and link participants to services. 
• Promote and follow the established values, guidelines and rules of the interim housing setting. 
• Monitor phone lines and respond to any inquiries. 
• Provide a high-quality customer service environment for all participants. 

WHAT YOU BRING
We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

MINIMUM QUALIFICATIONS

• All levels of experience and education welcome.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage