DBS Bank

Regional bank offering digital banking

Associate – Digital Transformation - Multiple Teams

Business OperationsUpdated on Nov 12

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Proven track record in successful end-to-end delivery of Artificial Intelligence projects and change management.
Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
Familiarity with large language models and their applications.
Excellent analytical and problem-solving skills.
Ability to work effectively in a team-oriented environment.
Strong communication and presentation skills.

Responsibilities

Drive the integration and enhancement of the regional Generative Artificial Intelligence rollout for Digibot 2.0 to key markets such as Singapore and Taiwan.
Drive the building of Guided Conversations and foundational items, including customer satisfaction alignment.
Support additional business change work for Guided Conversations and programme-level projects, including CASA offload and technical debt items.
Support adoption initiatives and marketing campaigns for Generative Artificial Intelligence Joybot and Digibot.
Spearhead the design, development, and deployment of Generative Artificial Intelligence chatbot and voicebot solutions, Guided Conversations, and foundational items.
Collaborate with development teams to identify and implement Generative Artificial Intelligence and Guided Conversations enhancements.
Gather data to monitor and evaluate the performance of Generative Artificial Intelligence applications and Guided Conversations.
Maintain documentation and user guides for Generative Artificial Intelligence solutions and Guided Conversations.
Collaborate with business stakeholders and the marketing team on the activation roadmap and fulfilment of creative assets to build engagement and commercialisation for Generative Artificial Intelligence chatbot and voicebot solutions.

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role

To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW
To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)
To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot

Responsibilities

Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Requirements

Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
Familiarity with large language models (LLMs) and their applications.
Excellent analytical and problem-solving skills.
Ability to work effectively in a team-oriented environment.
Strong communication and presentation skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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