Sr Outbound Product Manager

Job Description

Product Team Overview 

We are looking for full-time Masters or MBA graduates with 3-6 years of work experience to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. 

ONLY apply to the role that is most relevant between the Inbound and Outbound. We may still consider you for either - but please only apply to the role that BEST fits what you’re seeking.

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.   

Outbound Product Managers enable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.   

A few key responsibilities of Outbound PMs include:   

• Enable our go to market partners  
• Define pricing & packaging (in collaboration with our pricing team)  
• Provide best practice content and guidance  
• Package and deliver in-depth competitive analysis for go to market partners  
• Drive customer usage and adoption programs  
• Occasionally provide onboarding and renewal help  

Additional possible responsibilities include: 

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.   
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.  
• Build familiarity with scrum process and willingness to contribute to team deliverables.  
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue. 
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements. 
• Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.  
• Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market. 
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.  

Qualifications

• Currently enrolled in an accredited university as a full-time student pursuing a Masters or MBA degree in Engineering, Business Management, Analytics, Computer Science, Product Management, Information Systems, Applied Sciences, or a related field. 
  • 3 – 6 years of related experience (not to exceed 6 years of experience)
  • Graduating Spring/Summer 2025
• Experience defining and capturing product requirements and transforming them into a product roadmap 
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible. 
• Strong prioritization skills and the discipline to focus on high impact activities  
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions 
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions. 
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle  
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment 
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $131,500 - $151,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.